Customer Service Data Entry

Muhammad Haseeb Khan

Contact: +92-343-***-****

Email: ************@*****.***

CAREER OBJECTIVE:

A motivated professional with experience in customer service, sales and education, seeking to apply strong communication, problem-solving and technical skills in a dynamic role. Proficient in managing calls, relationship building, data entry and leveraging MS Excel for report automation. Eager to contribute to organizational success by enhancing customer satisfaction and optimizing processes while continuing to grow and learn in a fast-paced environment. CAREER SKILLS:

1. Inbound/outbound Calling 2. Active Listening 3. Call Handling 4. Data Entry 5. Customer Service 6. Team Collaboration 7. Pivot Tables 8. Report Automation 9. Lookups

10. Conflict Management 11. Relationship Management 12. Data Sorting &Filtering PROFESSIONAL WORK EXPERIENCE:

Organization: Mindbridge Outsourcing and Offshoring Consulting Tenure: July 2024 – Nov. 2024

Designation: Sales and Service Center Executive

Responsibilities:

1. Managing inbound and outbound calls efficiently. 2. Delivering sales-related support and assistance. 3. Assessing customer issues and addressing their complaints. 4. Offering effective solutions to resolve customer concerns. 5. Promoting and providing detailed information about products or services. 6. Handling order processing, form submissions and applications seamlessly. 7. Building rapport with customers to foster trust and ensure a positive service experience. 8. Upselling and cross-selling products or services based on customer needs and preferences. 9. Maintaining accurate and detailed records of customer interactions in the CRM system. 10. Monitoring and following up on customer inquiries to ensure timely resolution. 11. Adhering to company protocols and quality standards for call handling and customer support. 12. Conducting post-sale follow-ups to ensure customer satisfaction and retention. 13. Staying updated on product knowledge, promotional offers and company policies. 14. Handling escalated calls and ensuring customer concerns are addressed promptly. 15. Participating in training sessions to enhance communication, sales and technical skills. Organization: Ufone Telecom

(Telecom Company like Etisalat)

Tenure: April 2023 – Sep. 2024

Designation: Call Center Executive

Responsibilities:

1. Delivering high-quality telecommunication services to meet customer needs. 2. Supporting the Universal Service Fund to enhance accessibility and connectivity across regions. 3. Assisting businesses by providing tailored telecommunication solutions. 4. Facilitating seamless access to telephone and internet services for clients. 5. Acting as a backbone for the nation’s telecommunication infrastructure, ensuring robust and reliable connectivity. 6. Promoting and educating customers about advanced telecommunication technologies and solutions. 7. Assisting in the implementation of innovative telecommunication projects to benefit underserved areas. Organization: Al Qayyum Model High school

Tenure: April 2022 –August 2022

Designation: Science Teacher

Responsibilities:

1. Designing and developing an engaging and comprehensive curriculum. 2. Evaluating and monitoring students' academic progress and performance. 3. Preparing and implementing effective and interactive lesson plans. 4. Overseeing and guiding students during classroom and laboratory activities. 5. Enforcing and maintaining a disciplined and productive learning environment. 6. Supporting and advocating for students' academic and personal development. 7. Maintaining accurate records of student attendance, grades and achievements. 8. Identifying and addressing individual student needs through personalized guidance. ACADEMIC EDUCATION:

DEGREE/CERTIFICATION EXAMINING BODY: YEAR

Bachelor’s in Physics (4 Years) University of Agriculture Faisalabad 2023 Higher Secondary School Certificate (F.Sc.) Board of Intermediate and Secondary Education Faisalabad 2019 PERSONAL INFORMATION:

Father’s Name : Mansha Khan

Date of Birth : March 17, 2000