Customer Service Security Clearance

DEANNA CHANDLER

Jacksonville, FL *****

****************@*****.*** / 904-***-****

WWW: https://www.linkedin.com/in/deannac915a43132

SUMMARY

Detail-oriented and highly adaptable professional with extensive experience in background investigations, client interviewing, and case file preparation across human services, government, and customer service sectors. Proven ability to assess client needs, evaluate data from multiple sources, and provide regulatory-compliant recommendations. Skilled in maintaining accurate documentation, monitoring ongoing cases, and collaborating with courts, agencies, and third parties. Demonstrated expertise in counseling, report writing, automated record systems, and data entry. Known for strong interpersonal communication, organizational skills, and a commitment to delivering client-focused solutions in diverse environments.

SKILLS

Analytical and critical thinking

Time management and multitasking

Interpersonal relationship building

Problem Solving and Decision-Making

Adaptability in fast-paced environments

Adaptability in fast-paced environments

Microsoft Office Suite

Top-secret security clearance (expired)

Legal case file preparation and review

Report writing and case documentation

Government background investigations

Government background investigations

EXPERIENCE

Administrator / Trips in the Village - Jacksonville, FL 11/2023 - Current

Prepare accurate invoices for both in-house and independent travel agents.

Investigate and track down missing commissions, ensuring timely resolution and payment.

Collaborate with vendors to resolve discrepancies and maintain financial accuracy.

Travel Agent / Inside Sales / Trips in the Village - Jacksonville, FL 11/2023 - Current

Conduct in-depth research to create tailored travel experiences based on client needs and preferences.

Coordinate bookings, handle changes or cancellations, and ensure seamless trip planning.

Maintain strong relationships with clients and vendors to deliver top-quality service and value.

Office Management Specialist / Intellibridge - McLean, VA 02/2020 – 05/2021

Manage office operations and support administrative tasks for high-level personnel.

Coordinate logistics and maintain confidential files and reports.

Interface with clients and staff to ensure seamless operations.

Background Investigator / ACI Federal - Fredericksburg, VA 06/2019 - 02/2020

Conducted comprehensive personal and professional background checks for government security clearance processes.

Interviewed subjects and references; compiled detailed reports based on findings.

Receptionist / Epping Forest Yacht and Country Club - Jacksonville, FL 08/2015 - 11/2015

Managed front desk operations and provided customer support in a fast-paced environment.

Scheduled appointments and responded to member inquiries professionally.

Receptionist / Union Mission - Virginia Beach, VA 07/2014 - 11/2014

Provided administrative support and answered calls and walk-in inquiries from residents.

Maintained appointment schedules and assisted with general office duties.

VOLUNTEER / Crisis Pregnancy Center (CPC) - Chesapeake, VA 04/2014 - 11/2014

Provided emotional support and resources to clients navigating unplanned pregnancies.

Helped clients access community programs and services.

Maintained confidentiality and documented interactions per center protocols.

Gate Agent / US Airways - Jacksonville, FL 07/2012 - 02/2013

Delivered customer service in a fast-paced airport environment; managed check-in and boarding processes.

Office Manager / Rowell Hardware (Commercial/Industrial Doors) - Jacksonville, FL 10/2003 - 10/2004

Managed office administration, purchasing, and inventory control.

Communicated with vendors and contractors to ensure timely order fulfillment.

Reservations Agent / FUN TOURS, Inc. - Norfolk, VA 10/2000 - 03/2001

Took customer reservations and answered travel-related inquiries.

Helped clients select packages and resolved booking issues.

VOLUNTEER / Child Abuse Prevention FL - Pensacola, FL 09/1986 - 02/1988

Assisted with outreach efforts and supported at-risk families.

Participated in organizing educational and resource-based events.

EDUCATION

Bachelor of Science: Criminal Justice 2018

Virginia Wesleyan University

Model UN, 2018

Guardian ad Litem Volunteer Active now

Associate of Science: Office Administration 05/2009

Florida Community College - Jacksonville, FL

Attendance 100%

GPA: 3.8/4.0

Technical Training Certificate: Travel Agent 01/2000

Recording Academy of VA - Norfolk, VA

Graduated

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