Customer Service Data Entry

Rachel Holleran

856-***-**** ******************@*****.*** Egg Harbor Township, New Jersey

Customer-focused professional with extensive experience in client relations, account management,and call center operations. Skilled in data entry, order processing, and delivering excellent customer service.

Core Competencies

- Customer Service & Support

- Account & Client Management

- Call Center Operations

- Data Entry & Order Processing

- CRM & Database Management

- Team Training & Leadership

Professional Experience

Customer Account Executive - Comcast (2001-2010)

- Managed high-volume client accounts, ensuring accurate order processing and timely follow-up.

- Resolved client inquiries and complaints, maintaining high satisfaction levels.

- Assisted in training new team members to improve operational efficiency.

Customer Service and Sales Ambassador - Keystone (2010-2020)

- Handled customer inquiries and processed orders accurately.

- Maintained client account information in CRM systems.

- Mentored new team members, improving team efficiency and client satisfaction.

Business Office Manager - JDJM/TruBlue (2020-2025)

- Supported client interactions by maintaining accurate operational records.

- Oversaw office functions to ensure smooth workflow.

- Led staff to improve service consistency and accuracy.

Technical Skills

- Microsoft Office Suite (Word, Excel, Outlook)

- CRM Platforms (Salesforce, HubSpot)- Order Management System

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