Data Entry Clerk
Resume:
Law Office of Kim Glass (Seattle, WA) **** - May *010
Represented injured workers in State Workers’ Compensation claims including initial filings, hearings before the Board of Industrial Insurance Appeals, the Superior Court as well as settlement negotiations
Obtained favorable outcomes in 95% of claims
Examiner, U.S. Department of Labor (Hybrid/Seattle, WA) 2010 - December 2019 Reviewed claims for compensation and medical benefits related to illness or death Analyzed regulations and policies of the DEEOICP
Reviewed medical and employment records
Communicated with claimants, their authorized representatives and medical providers Administrative Liaison, GFB Legal Services (Remote) May 2019 - Present Conduct legal research and prepare summaries to assist attorneys with case preparation Draft, edit and proofread legal documents including pleadings, discovery requests and client correspondence
Maintain client files and legal database ensuring confidentiality Provide client intake, draft engagement letters and handle initial client communications Sales Consultant/Administrator, Fusion Power (Hybrid/Chandler, AZ) May 2021- Present Schedule meetings, organize files via database, prepare reports and client presentations Work with other sales consultants and in-house staff to provide coordinated customer care Provide customer service via telephone and email to resolve account questions/concerns Assist training new sales consultants and field producers WORK
EXPERIENCE
PROFESSIONAL
SUMMARY
Detail-oriented, customer focused and enthusiastic legal and sales professional possessing comprehensive experience within legal, commercial and governmental organizations. Successful collaboration with team members across all levels. An analytical thinker who can spot relevant patterns and create systems to achieve positive resolution with customers and team members. High level of empathy, integrity and resourcefulness. KIM GLASS
***@********.***
EDUCATION Southwestern University School of Law
J.D. Degree
University of Detroit Mercy -Jesuit
B.S. Degree - Criminal Justice (Major) / Pre-Law (Minor) University of California - Davis
Summer Abroad Law School - International East/West Commerce Relations TECHNOLOGY Microsoft Office (Word, Excel, PowerPoint, Outlook) Google Workspace (Slides, Gmail, Docs, Sheets)
Remote Collaboration: Zoom, MS Teams, GoToMeeting, Google Meets, Digital Calendars CRM: Zoho, Sales Rabbit, Rep Card
Adapts quickly to new and changing technology
/ Remote, Hybrid and Phoenix, Arizona
Customer Service / Effective Verbal and Written Communication / Attention to Detail / Target Oriented / Negotiation / Highly Organized / Client Management / Documentation / Multitasking Independent and Team Work / Analytical / Remote Work / Hybrid Work CORE
STRENGTHS
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