Quality Control Customer Relations

Joshua Addington

Greer, SC ***** 864-***-**** *************@*****.***

Professional Summary

Experienced automotive body shop leader with over 20 years of proven success in managing collision repair operations, maximizing productivity, and maintaining exceptional quality standards. Skilled in staff supervision, workflow optimization, and customer satisfaction. Recognized for driving revenue growth and improving efficiency in high-volume environments. Key Skills

Collision Repair Management

Estimating & Production Scheduling

Team Leadership & Training

Quality Control & OEM Compliance

Paint & Refinishing Expertise

Customer Relations

Budgeting & Cost Control

Professional Experience

Spartanburg Toyota – Spartanburg, SC

Painter Aug 2022 – Present $120K/yr

- Manage all reconditioning work for the used car department and handle warranty paint claims with Toyota corporate.

- Maintain OEM-level quality while meeting aggressive turnaround schedules. Caliber Collision – Fountain Inn, SC

Painter / Paint Shop Manager Feb 2015 – Aug 2022 $107K/yr

- Supervised daily paint shop operations ensuring work met manufacturer standards.

- Trained and supervised prep and paint staff.

- Improved workflow efficiency by reducing cycle times and rework. Performance Color & Collision – Lyman, SC

Shop Manager Feb 2004 – Feb 2015 $156K/yr

- Oversaw all repair operations and customer relations for a high-volume collision center.

- Maintained exceptional CSI (Customer Satisfaction Index) scores.

- Directed scheduling, estimating, and quality control processes. Elgin Williamson Body Shop – Greenville, SC

Painter Jan 1999 – Jan 2004 $56K/yr

- Painted all vehicles and supervised a small team of 3 technicians.

- Ensured repairs were completed on time and to standard. Certifications

I-CAR Platinum

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