Customer Service Inventory Management

KARINA CRUZ

Cell: 479-***-**** Email:

*********.**@****.***

Professional Summary

A highly reliable and energetic professional with experience in fast-paced customer service,inventory management, and team leadership. Proven ability to thrive in high-pressure seasonal environments, ensuring guest satisfaction and operational excellence. Seeking a part-time afternoon position to contribute strong organizational and interpersonal skills.

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Professional Experience

Team Club Lead NRG Stadium, Houston, TX [Dates you worked, e.g., Rodeo Season 2024]

· Managed daily operations of multiple snack stands during major concerts and sporting events, ensuring efficient service for thousands of guests.

· Directed a team of cashiers and food service staff, assigning tasks and providing on-the-spot training to maintain high service standards.

· Performed detailed inventory counts and end-of-day financial reporting, handling cash drawers with accuracy and integrity.

· Demonstrated ability to lead under pressure in a demanding, high-volume environment.

Merchandise Sales Associate Farmtruck & AZN (Street Outlaws), Houston, TX

[Dates you worked, e.g., 2024 Car Show Season]

· Represented a nationally recognized television personality, engaging with fans and driving merchandise sales at promotional events.

· Managed product displays, processed cash and credit card transactions, and maintained a clean and organized sales area.

· Provided exceptional customer service, enhancing the fan experience and building brand loyalty.

Actress Phobia Haunted House, Houston, TX [Dates, e.g., October 2023,2024,2025]

· Portrayed various characters in an immersive haunted attraction, adapting performances to interact with and entertain guests.

· Collaborated with a large cast and crew to ensure a safe and compelling experience for attendees.

· Developed strong skills in improvisation, audience engagement, and maintaining character in a dynamic environment.

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Skills

· Customer Service & Guest Relations

· Cash Handling & Point-of-Sale (POS) Systems

· Team Leadership & Training

· Inventory Management

· Sales & Merchandising

· Problem-Solving

· Reliability & Punctuality

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