Customer Service Representative

Arlandria West

Corsicana, TX ***** **********@*****.*** +1-945-***-****

Professional Summary

Work for a company that will enhance my customer service, leadership, and communication skills while providing the opportunity for advancement. A team player, acknowledged as a "Total Quality Customer Service Professional."

Authorized to work in the US for any employer

Work Experience

Insurance resolution representative Remote

Capgemin Inc-Texas Remote

November 2022 to Present

CSR - Customer Service Representative Remote

Teletech Inc-Ennis, TX

September 2016 to August 2020

Assisting Medicare adults with insurance questions from UnitedHealthcare.

CSR - Customer Service Representative

Maximus Inc-Athens, TX

June 2015 to November 2015

Athen, Texas

Working for the Health and Human Service Commission processing applications and going over mail received by clients.

Customer Service Representative

Teletech Inc-Ennis, TX

November 2013 to June 2014

Working for Blue Cross Blue Shield providing insurance policies to new customers and taking payments

Customer Service Representative

Kohl's Card Service-Corsicana, TX May 2011 to June 2012 credit card/ customer service received payments order credit card process application for credit cards

Sales/Customer Rep

Aegis Communications-Irving, TX

June 2009 to January 2011

*Sold Electric Service to North Texas and South Texas Customer

*Received Payments

*Started Service For Customers

Customer Service Rep

Aegis Communications-Irving, TX

May 2008 to January 2009

*Enrollments in the AARP Medicaid Rx Plan

*Received Payment

*Updated account information

Customer Service Rep./ Sales

Arch Wireless-Dallas, TX 2001 to 2002

*Received Inbound calls

*Take payments

*Troubleshooting Pagers

Customer Service Rep./ Sales

Cendent Inc-Arlington, TX

1999 to 2001

*Inbound Call Center resale travel service to customers

*Scheduled travel reservations

*Resold credit card protections, received payments and orderedcredit reports

Education

Certificate

Cedar Valley College Lancaster

May 2001 to July 2001

Mountain View College - Dallas, TX January 1996 to May 1996

Prairie View A&M - Prairie View, TX August 1994 to May 1995

David W Carter High School Dallas

August 1990 to May 1994

Skills

•Remote (4 years)

•Typing

•Microsoft Word

•customer service (4 years)

•Phone Etiquette

•Microsoft Outlook

•30 WPM (Less than 1 year)

•Data Entry

•Sales

•Computer literacy

•Upselling

•Microsoft Office

•English

•RETAIL SALES (4 years)

•Telemarketing

•Etiquette (Less than 1 year)

Additional Information

Skills:

Typing 25-30 WPM

Ten-Key

MS Word

Power Point

Excellent Customer Service Excellent Telephone Etiquette

Team Worker

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