Help Desk Technical Support

Johnny Semioli

** ****** *****, **********, ** **743

631-***-**** ************@*****.***

EDUCATION

New York Institute of Technology, Old Westbury, NY Bachelor of Science in Information Technology

Expected Graduation: Dec 2025

Dean’s List: Fall 2024 – Spring 2025

Relevant Coursework: Network Security, Web Development (HTML, CSS, JavaScript), Java Programming, Database Systems (MySQL), Systems Analysis & Design, Human-Computer Interaction, IT Project Management

Saint Pius V High School, Melville, NY

High School Diploma

TECHNICAL PROJECTS

Network Security Simulation (Cisco Packet Tracer)

• Simulated multi-VLAN network and configured Telnet/SSH access with ROAS

• Focused on network encapsulation, subnetting, and security protocols Student Course Management Portal (Java, MySQL)

• Built a console-based system for student course tracking and authentication

• Connected Java frontend with MySQL backend using JDBC Interactive Web Resume (HTML, CSS, JavaScript)

• Designed a responsive personal website with a contact form and downloadable PDF resume

• Tools: Visual Studio Code, GitHub

WORK EXPERIENCE

Server – Huntington Country Club, Huntington, NY

July 2024 – Present

• Provide professional dining service to members and guests in a high-end environment

• Manage multiple tables efficiently and ensure high guest satisfaction

• Coordinate with kitchen and bar staff to maintain seamless service Disney College Program – Merchandise Cast Member, Walt Disney World, Orlando, FL Jan 2025 – June 2025

• Delivered exceptional guest service and maintained themed retail areas

• Operated POS systems and handled cash/credit transactions

• Assisted with themed candy preparation and food safety compliance Chili’s, East Northport, NY

Sep 2021 – Dec 2024

• Delivered fast, friendly service in a high-volume restaurant

• Trained new employees and maintained POS accuracy

• Ensured guest satisfaction through communication and teamwork Uncle Giuseppe’s Marketplace, Melville, NY

Oct 2019 – June 2021

• Checked out guests efficiently and maintained product displays

• Supported curbside pickup orders and restocked merchandise LEADERSHIP & VOLUNTEER EXPERIENCE

Secretary – Junior/Senior Council, Saint Pius V High School

• Organized student events and managed council communications Saint Pius V School & Chapel, Melville, NY

• Assisted with community events and fundraising activities

• Served as lunch monitor and helped teach gym classes to students TECHNICAL SKILLS

Languages & Tools: Java, HTML, CSS, JavaScript, SQL Software: MySQL, Adobe Photoshop, Cisco Packet Tracer, Visual Studio Code, Eclipse Other: Microsoft Word, Excel

AWARDS & HONORS

• Scholastic Scholarship, New York Institute of Technology (2021)

• Dean’s List, Fall 2024 – Spring 2025

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