Support Technician Software Development
Resume:
JESSICA
PITTMAN
**** ***** ******** ****** **. Willow Spring, NC 27592
*******************@******.***
OBJECTIVE
I am a motivated and tech-savvy Computer Programming student at Wake Technical Community College with a growing foundation in IT support, software development, and web technologies. Recently certified as a Cisco Support Technician in Networking, and seeking opportunities to apply problem-solving skills, grow professionally, and contribute to innovative technology solutions in programming, technical support, or front-end development roles.
EDUCATION
IT-Computer Programming & Development Wake Technical Community College
AUGUST 2024 – JULY 2026
Certified: LinkedIn Learning- Career Skills in Software Development
Certified: Google- Project Management
Certified: Cisco- Support Technician in Networking
Automotive Systems Of Technology Wake Technical Community College
AUGUST 2020 – JULY 2022
Certified: AllData, ProDemand
Licensed: DMV Inspector
Science/Math Middle Creek High School
GRADUATED JUNE 2011
GPA: 3.9
Awarded: National Society of High School Scholars
Member: Skills USA
EXPERIENCE
Project Manager Carolina Home Solutions
AUGUST 2021– PRESENT
Oversee project completion from start to finish, including scheduling, logistics, and customer communication.
Order parts and coordinate labor for residential and commercial roofing and home improvement jobs.
Supervise employees and ensure projects meet company standards.
Maintain online presence and manage website/social media platforms.
Communicate directly with insurance companies for claims and project coordination.
Bartender/Server McKinleys
MARCH 2024 – PRESENT
Provided friendly, efficient service in a fast-paced setting to ensure every guest had a great experience.
Accurately took and delivered food and beverage orders while handling multiple tables and bar guests.
Processed cash and card payments quickly and correctly using POS systems.
Kept the bar and service area clean, organized, and compliant with health and safety regulations.
Worked closely with kitchen and bar staff to keep service running smoothly and on time.
Recommended menu items and specials to guests, helping boost overall sales.
Maintained composure and delivered consistent service during busy shifts and high-volume events.
Bartender/Server Ruby Tuesdays
JANUARY 2018 – MARCH 2024
Delivered excellent customer service in a fast-paced bar and dining environment.
Mixed and served a wide range of beverages according to company standards and alcohol safety regulations.
Handled high-volume service during peak hours and events with accuracy and professionalism.
Managed transactions using POS systems; processed cash, credit card, and tab payments.
Maintained a clean and organized bar, restocked supplies, and ensured compliance with health and safety protocols.
Promoted daily specials and upsold drinks and food items, consistently contributing to increased sales
Technician Quicklane at Capital Ford
MARCH 2020 – AUGUST 2021
Performed maintenance and repair work as outlined on repair orders with accuracy and efficiency.
Test-drove vehicles and utilized diagnostic tools and service equipment to identify issues.
Serviced various automotive systems, including oil changes, brake repairs, tire rotations, coolant flushes, and tire mounting and balancing.
Communicated directly with Service Advisors to explain needed repairs and provide time estimates for additional work.
Completed warranty repairs in compliance with manufacturer specifications and standards.
Commercial Driver AutoZone
DECEMBER 2019 – MARCH 2020
Delivered auto parts to commercial customers, managing loading and unloading with care and efficiency.
Collected returns, cores, and parts from other stores and vendors as needed.
Maintained a safe driving and working environment, consistently using PPE and following safety protocols.
Assisted retail customers with product questions and purchases between deliveries.
Handled cash and credit transactions in accordance with company policies.
Stayed up to date on product knowledge and current promotions using AutoZone systems and resources.
Followed all company procedures, dress code, and fleet safety policies.
SKILLS
Customer and personal service
Programming
C++/Python/JavaScript/HTML/CSS
Networking (IPv4, Subnetting, DHCP, DNS, IPv6)
Git/GitHub
SQL
Cisco Certified Support Technician (CCST)
Windows/macOS
Mathematics (Algebra/Trigonometry)
Object-Oriented Programming
VOLUNTEER
Miss Southern National Raceway Park – Marketing
Miss Wake County Speedway – Event Representative
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