Customer Experience Supply Chain
Resume:
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PROFESSIONAL SUMMARY
Dynamic and results-driven Retail Manager with a proven track record of leading high-performing teams, optimizing operations, and driving sales growth. Adept at implementing strategic initiatives to enhance customer experience, streamline processes, and boost profitability. Skilled in inventory management, merchandising, and employee development, fostering a collaborative and customer-centric work environment. Committed to exceeding business goals through innovative problem-solving, strong leadership, and a passion for delivering excellence in retail operations. Team player seeking a challenging role to utilize my skills and contribute to the success of the organization.
PROFESSIONAL EXPERIENCE
Walmart Operations Coach/General Merchandise Manager Canton Ohio
9/1/2022-Present
Results-driven Digital Coach with expertise in training and mentoring teams to enhance digital literacy and operational efficiency. Adept at leveraging technology to drive business success and improve customer experience.
Responsible for Merchandising of eight departments, to include, merchandising, key performance indicators, labor usage and supply chain replenishment.
Leads and develops teams effectively by educating, teaching, and training associates.
Ensuring team leads are responsible and accountable for effective operations of respective departments.
Applying/use of technology for replenishment, and effectively keeping the level of out of stocks below 2 percent.
Providing clear and direct communication, leadership and guidance to implement business solutions.
Analyzed financial performance, monitored inventory flow, and implemented strategies to drive sales.
Responsible for safety investigations for employee injuries, customer claims and departments claims from employees. Investigations, report writing, witness statements and root cause analysis has provided me with the ability to create a safer work/shopping environment.
Drives the financial performance and sales by reviewing and evaluating profit and loss statements, managing, and assisting in budgeting, forecasting and controlling expenses of respective departments.
Ensuring effective merchandising presentation seasonal transitioning, inventory flow and operational processes are achieved.
Development of action plans to mitigate/manage labor, shrink to ensure that sales and profit goals are achieved for business areas.
Completed Walmart Academy; September 2022
WORK EXPERIENCE
Malone University Athletics Canton, Ohio
Sports Attendant 6/10/2017-8/29/2018 and 6/10/2018-8/21/2019
Daily operations of sport facilities. Ensure sport facilities are well maintained and set up properly.
●Assisted with the athletic department’s daily functions, prioritized assigned duties from coaches. Statistics and paperwork completed accurately and on time.
●Ensured fields were ready, gyms were cleaned, sanitized, and prepared for activities.
Third Street Church Canton, Ohio
League Manager 6/1/2019-8/5/2019
Responsible for organizing competitions, practice space, and managing team activities.
●Managed adult games and events
●Computer statistics and scheduling of games, courts and referees.
●Ensured that events were run effectively and efficiently
Hall Of Fame Village Canton, Ohio
7v7 Tournaments 7/21/2018-7/30/2019
Lead and monitored activities and events. Ensured they were managed and run on time.
●Operations and events for the tournament
●Making sure event ran smoothly and efficiently
Life Hope Church Canton, Ohio
Leading events and managing employees. 6/1/2020-4/5/2021
●Events and programs for the church
●Ensuring we were financially set for events
EDUCATION
Master of Business Administration; May 2022
Minor: Coaching
Malone University; Canton, Ohio
Bachelor of Science; May 2020
Major: Double, Business Administration and Sport Management
Malone University; Canton, Ohio
Nordonia High School; Macedonia, Ohio
Graduated May 2016
GPA: 3.5
●Honor Roll
●Entrepreneurship
COMMUNITY ENGAGEMENT AND ACTIVITIES
NCAA Basketball Varsity - Team Captain; 2017-2022
Into the Street, Community Involvement; 2017-2018
Fellowship for Christian Athletes Malone University; 2019-2020
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