Customer Service High School

CURRICULUM

VITAE

OF

LOUISE RALL

LOUISE RALL, Manager

Estcourt, 3310, South Africa, 067*******, **********@*****.*** SUMMARY Dedicated Manager with over 7 years of experience in retail management and customer service. Proficient in overseeing staff, handling inventory, and ensuring smooth store operations, demonstrated by successfully managing teams of up to 8 employees. Proven track record of maintaining accurate financial records and enhancing customer satisfaction. Ready to bring strong organizational skills and a solution-oriented mindset to contribute effectively in a managerial role.

WORK EXPERIENCE

08/2024 – Present Manager, Maize Meal Shop Estcourt

• Orchestrated daily opening and closing procedures for the store

• Supervised a dedicated team of 5 permanent staff members and 3 temporary staff during peak periods

• Managed inventory orders and efficiently received stock

• Conducted comprehensive daily stock takes and maintained manual spreadsheet records

• Balanced financial transactions against the stock sheet detailing items sold

• Prepared cash for banking on a daily basis

02/2010 – 08/2015 Receptionist / Personal Assistant, Car Towing Estcourt

• Coordinated all staff and mail operations with precision

• Processed payroll and produced pay slips accurately

• Provided exceptional customer service by attending to client inquiries via phone

• Promptly responded to emails, ensuring timely communication

• Managed debtors’ invoices and facilitated smooth payment processes 04/2017 – 12/2019 Manager, Bubbles and Pearls Estcourt

• Directed operations of a retail store specializing in bath salts and novelty items

• Oversaw purchasing and stock receiving processes to optimise inventory levels

• Executed detailed stock takes and implemented strategic pricing of goods EDUCATION

04/2017 – 12/2019 Estcourt High School Estcourt

High School Certificate (Grade 10), General Education.

• Completed studies from grade 8 to grade 10, finishing grade 10 via correspondence. SKILLS Stock management Order management

Spreadsheet management Professional body piercing

Team leadership Customer service

Communication Responsibility

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