Supply Chain Customer Support

SOMA BOSE

Email: ***********@*****.*** Phone: +1-753-***-****

LinkedIn: https://www.linkedin.com/in/soma-bose Ottawa, ON, Canada Professional Summary

Experienced operations and customer support professional with 15+ years of expertise spanning logistics, inventory management, and customer-facing service in both retail and corporate environments. Proven ability to optimize supply chain workflows, manage cross-functional teams, and drive operational efficiency. Adept at analyzing performance data, resolving escalations, and ensuring timely, accurate product movement from warehouse to customer. Core Skills

• Supply Chain Operations

• Inventory Management & Ordering

• Logistics Coordination

• Performance Reporting

• Process Improvement

• Customer Satisfaction & Service

• Health & Safety Compliance

• Cross-Functional Collaboration

• Escalation & Case Management

• Warehouse & Store-Level Execution

Professional Experience

Loblaw Companies Ltd — Ottawa, ON

HMR Clerk

Feb 2025 – Present

• Maintain inventory levels and merchandise displays, ensuring compliance with planograms and minimizing stockouts.

• Monitor product movement and support ordering processes through accurate product scanning and restocking.

• Implement in-store promotions and corporate programs, ensuring timely execution and visual consistency.

• Ensure adherence to health and safety standards, supporting smooth store-level operations.

• Provide direct customer support to ensure high satisfaction and product availability. Amazon Canada — Ottawa, ON

Sortation Centre Associate

Nov 2024 – Jan 2025

• Executed last-mile logistics by sorting and organizing packages, supporting timely and accurate delivery across the distribution network.

• Improved throughput by 100% by identifying inefficiencies and implementing simple process enhancements.

• Collaborated with warehouse and delivery teams to ensure effective handoffs and minimal delays in order fulfillment.

Sony India Pvt Ltd — Kolkata, India

Regional Customer Support Lead

Dec 2004 – Jan 2020

• Oversaw customer service operations across multiple locations, integrating support functions with logistics, repair, and supply chain workflows.

• Resolved escalated customer and legal cases by collaborating with supply chain and logistics teams to ensure fair, timely outcomes and accurate fulfillment.

• Maintained >90% customer satisfaction through service optimization, effective communication, and efficient resource allocation.

• Developed performance and logistics efficiency reports using SAP ERM, identifying bottlenecks and recommending solutions to streamline regional operations Education

Algonquin College Ottawa

Supply Chain Management - Global

Post Graduation Certificate [2024 - 2025]

GPA: 3.21

College of Engineering, Bhubaneswar Odisha, India Bachelor of Engineering in Electronics & Telecommunication Engineering Percentage: 70%

Certifications

• Oracle & SQL Server (Certification)

• French Language - Basic (Certification)

• Lean Six Sigma – (Certification)

Languages

• English (Fluent)

• French (Basic proficiency)

• Hindi (Fluent)

• Bangla (Fluent)

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