Patient Support Customer Service

Margarita Cortez

Patient Support Mailroom Clerk Insurance Specialist Customer Service

Representative Contractor for Billing Insurance Specialist Authorization Specialist Insurance verification / Front office / Referrals

210-***-**** **********@*****.*** San Antonio, Tx Summary

Efficient and organized patient support professional skilled in maintaining appointment schedules and managing patient information. Increased operational efficiency by 25% through effective scheduling and streamlined communication. Proven ability to handle insurance verification and authorization seamlessly, ensuring patient access to essential services. Aiming to bring my expertise to a forward-thinking healthcare environment focused on superior patient care.

Patient Support

VISION TECHNOLOGY INC

Mar 2025 - May 2025

Experience

Maintain and monitor patient appointment schedules for the clinic/practice in Genesis. Receive minimum patient information and provide information to medical personnel. Perform the full range of receptionist, recordkeeping and miscellaneous clerical duties within the clinic. Retrieve information and data from automated systems. Mailroom Clerk

AIMS LOCUM TENENS

Jun 2023 - Feb 2024

Handle incoming, outgoing mail and shipments. Sort mail by department and category. Prepare documents and other items for shipment. Email the Civilian and Military staff when there is a package or envelope for them in the mailroom.

Insurance Specialist

South Texas Oncology & Hematology

Jan 2023 - Mar 2023

Generates daily schedules and review verification notes when last verified. Verify new and existing patient Insurance daily. Coordinate with the referral coordinator if authorization is required for service. Customer Service Representative

90 Degree Caprock

Mar 2022 - Jun 2022

Respond to and provide a high level of consumer education to members and customers regarding inquiries on eligibility. Answer routine paper and emailed correspondence inquiries with completeness, accurate. Keep detailed records of claims and follow up on pending claims for the department. Working closely with the provider billing department checking on status of claims that were denied and reprocessing claims with accurate information on the claims.

Contractor for Billing

Data Search INC UHS

Aug 2021 - Dec 2021

Researching and managing data relevant to an organization. Ensuring quality, completeness, and integrity of data. Enhancing day to day operations and improving accuracy and efficiency in data processes. Insurance Specialist

Ear Medical Group

Aug 2020 - Feb 2021

Verify patients’ insurance and add On’s daily. Obtains needed insurance, health and financial information on patients coming into the Physician office and procedures. Update patient accounts as needed. Authorization Specialist

South Texas Spinal & Rehabilitation

Feb 2020 - Jul 2020

Requesting precertification based on provider orders via insurance portal and/or contacting insurance companies to verify requirements. Verify eligibility for patients’ insurance daily. Ensure patients have been cleared for specialty service office visits if insurance requires. Insurance verification / Front office /

Referrals

Renal Associate PA

Aug 2018 - Feb

2020

Verify patients’ insurance information daily through direct contact. Determine if secondary Insurance should be added to patient accounts, ensuring the appropriate payor is selected for primary insurance and financial class. Utilize center-selected vendors for claims and eligibility or individual payer websites to obtain eligibility, benefits, information. Greet patients and visitors, answer phone calls, and respond to emails in a professional and courteous manner. Schedule and reschedule patients’ appointments, manage patient records, and maintain accurate filing systems. Enter laboratory results in patient accounts accurately for physicians. Work with payors/Plans to process

referrals/Authorization to completion according to assisting patients with questions regarding referrals. Coordinate with the department to ensure they received the referral service.

GED

Texas Education Agency

1995 - 1995 Austin, United States

Education

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