Customer Service Office Manager
Resume:
Nicole Inserra
Reading, MA
***********@*****.***
Work Experience
Dental Receptionist/Office Manager
Crystal Lake Dental - Wakefield, MA
June 2019 to Present
• Greet Patients
• Answer phones/emails
• Responsible for all scheduling & Calls
• Correspondence between Dental Offices
• Processing Insurance Claims
• Billing
• Filing/Faxing/Scanning
• Patient Correspondence
• Payment Plans/Options
• Processing All Payments
• Verifying Insurance/All Patient Info
• Managing Our FB Page
Waitress/Hostess/Bartender
Cafe Capri - Reading, MA
May 2017 to Present
My responsibilities here include greeting customers, serve, run food & drinks, bus tables, help bartender's, answer phones, take phone orders, train employees, cater parties, clean and stock. I am ServSafe certified.
Nanny/Household Manager
Private Organization
September 2015 to February 2017
Night Manager
Dunkin Donuts
March 2008 to June 2010
Legal Assistant
Berger & Small Law Firm
April 2001 to January 2002
Secretary/Receptionist
Thayer Chiropractic
September 2000 to April 2001
Fashion Expert
Express Worldbrand - Burlington, MA
February 1998 to February 1999
I was the Fashion Expert and had the highest regional sales in the district for 3 months straight! Dunkin Donuts Crew Member
Woburn, MA
May 1995 to February 1998
Education
Diploma
Arlington Catholic High School
Unfinished
Middlesex Community College
Skills
• Microsoft Word, Office, Excel (3 years)
• Team Leader
• Management
• Organizational Skills
• Strong Attention to Detail
• Waitress
• Billing
• Filing
• Receptionist
• Scheduling
• Inventory
• Microsoft Office (5 years)
• Salesforce (5 years)
• Organizational Skills (10+ years)
• Time Management (10+ years)
• Easy Dental (1 year)
• Customer Service (10+ years)
• CPR
• Management Experience (10+ years)
• Microsoft Outlook (3 years)
• Front Desk
• Office Manager Experience
• Cold Calling
• Communication skills
• Dental Office Experience
• Accounting
• Typing
• Dental Receptionist
• Dentrix
• Excel
• Microsoft Word
• Eaglesoft
Certifications and Licenses
ServSafe
Present
Food Handler
Medical Billing and Coding
Present
Medical & Dental Billing
Assessments
Food Safety — Highly Proficient
November 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Dental Receptionist Skills — Highly Proficient
November 2019
Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Verbal Communication — Expert
November 2019
Speaking clearly, correctly, and concisely
Full results: Expert
Data Entry — Highly Proficient
November 2019
Entering data quickly and accurately
Full results: Highly Proficient
Receptionist — Highly Proficient
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Front Desk Receptionist for Optometric Practice — Expert December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert
Memorization & Recall — Expert
November 2019
Committing product or merchandise information to memory and recalling it at a later time. Full results: Expert
Problem Solving — Highly Proficient
December 2019
Measures a candidate's ability to analyze relevant information when solving problems Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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