Customer Service Representative

ABIGAIL EZENWAFOR

Contact Information:

• Phone: 081********

• Email: ****************@*****.***

• Address: 3, Americana street, Egan-Igando, Igando, Lagos.

Professional Summary:

Dedicated and results-driven Sales and Supervisory Professional with 2+ years of experience driving sales growth, leading teams, and delivering excellent customer service. Seeking a supervisory/ customer service role in a reputable organization.

Education:

• Federal Polytechnic Oko, Anambra, Nigeria- HND in Mass Communication- Upper Credit (2019-2021)

• Federal Polytechnic Oko, Anambra, Nigeria- OND in Mass Communication (2015-2017)

Work Experience:

• Sales person, LuckyPat Enterprises (2018 - 2019)

-Effected sales

-Met and exceeded sales goals

-Provided products informations and promoted business services to customers

- Responded to customer inquiries and resolved complaints via phone and in-person

• Supervisor, Dekky Jewelleries, Port Harcourt (2022- 2023)

- Collaborated with colleagues to achieve customer satisfaction targets

- Identified and applied career advancement opportunities.

- Managed workflow.

-Trained new hires.

-Created and managed team schedules.

-Evaluated staff performances and provided feedback.

- Managed customer relationships and resolved issues promptly

- Increased sales by 30% within 4 months

Skills:

- Excellent communication and interpersonal skills

- Strong problem-solving and conflict resolution skills

- Customer service skills

- Microsoft office skills

Certifications:

- National Youth Service Corp Training- Discharge Certificate (2024)

- Training on the Use of ICT Essentials- MS Word, Excel (2022)

Hobbies and Interests:

Singing, studying, travelling, baking and interacting with people.

References:

Available upon request.

Contact this candidate