Technical Support It Operations

Lamont Smith

Alexandria, VA • **********@*****.***• 301-***-****

PROFESSIONAL SUMMARY

Motivated IT professional with hands-on experience in system monitoring, troubleshooting, and technical support, transitioning from high-security and administrative roles to IT operations. Skilled in documentation, access control, threat detection, and end-user support. Adept at maintaining compliance, managing digital records, and supporting IT infrastructure in fast-paced environments. Actively pursuing CompTIA certifications to strengthen technical expertise and career growth in IT technical support, transitioning from high-security and administrative roles to IT operations. Skilled in documentation, access control, threat detection, and end-user support. Adept at maintaining compliance, managing digital records, and supporting IT infrastructure in fast-paced environments. Actively pursuing CompTIA certifications to strengthen technical expertise and career growth in IT.

TECHNICAL & RELATED SKILLS

Troubleshooting Project Management Data Analysis Process Improvement Repairs / Installations Research/Reporting Help Desk Operations Phone Etiquette WAN / LAN Technical Communication Microsoft Operating Systems Classless IT Addressing Leadership Critical Thinking Communication Configuration Operating Systems: Windows XP, Windows 7, Windows 10, Mac OSX, Ubuntu, Android/iOS, Windows Server 2008, Windows Server 2012

Software: VMware, Adobe Acrobat, Microsoft Office (All apps), Exchange, VPN (connect tunnel, SonicWall, Windows built-in) Various applications-

Support Tools: Remote support (Bomgar, TeamViewer, LogMeIn), Antivirus (Sophos, ESET, Malwarebytes), Ticketing systems (Ice, BMC, Track-It, Smart service desk), Active Directory Hardware: iMac, MacBook Pro, MacBook Air, iPhone, iPad, Android/Samsung phones and tablets, Windows laptops, Windows Desktops, Windows servers, desktop printers, laser jet and inkjet printers, 3D printing APPLIED TRAINING

MyComputerCareer Cyber Warrior Program Full-Time Live Online Graduate: November 2025 Over 400 classroom hours of technical lectures and hands-on labs with a focus on CompTIA/Security certifications

Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed

Trained in implementing and maintaining system security and configurations of organizations’ servers while provid- ing IT support, including planning, software, and hardware configuration for end-users

Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equip- ment modifications to existing systems

Generated and verified physical security algorithms for software, firmware, and hardware

Troubleshot hypothetical incidents by recording detailed information from the “customer” and relaying it to the cor- rect department for further assistance

Displayed strong judgment in prioritizing workload based on the needs of the business and end-users

Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure sustained internet connectivity CERTIFICATIONS & EDUCATION

CompTIA A+: Validates an understanding of key concepts and principles of cybersecurity, including networking and operating systems

CompTIA Network+: Validates an understanding of network security applicable to multiple platforms CompTIA Security+: Validates the knowledge of IT infrastructure security and defending networks CompTIA CySA+: Validates the ability to identify and respond to security threats using data analytics and security intelligence

Cyber Warrior Program My Computer Career Graduate:November 2025 WORK EXPERIENCE

Lamont Smith

Alexandria, VA • **********@*****.***• 301-***-**** Allied Security – Armed Security Officer Alexandria, VA

Monitored electronic access control and surveillance systems, ensuring secure network operations.

Logged security incidents and maintained digital records, supporting IT compliance and auditing processes.

Assisted in troubleshooting security hardware and software alerts, ensuring operational readiness.

Managed user credentials and access permissions, aligning with access control best practices.

Coordinated with IT teams to escalate technical issues and ensure the timely resolution of system faults. New District Security – Armed Security Officer Alexandria, VA

Verified digital system access and authentication protocols for staff and visitors.

Maintained incident tracking in ticketing and reporting systems to ensure accurate data logs.

Responded to technical alerts from security monitoring systems, performing basic troubleshooting.

Supported IT audits by documenting system performance and security compliance activities.

Assisted in the integration of digital security systems with operational workflows. Wolf Security – Armed Driver/Guard Alexandria, VA

Utilized mobile technology systems to manage secure transport operations and real-time communications.

Maintained digital documentation for transport events, supporting data accuracy and compliance.

Configured and monitored portable communication devices for operational efficiency.

Assisted with troubleshooting and resolving minor hardware/software issues in the field.

Collaborated with IT teams to ensure secure data transmission and system integrity. Loomis – Transport Specialist Springfield, VA

Tracked sensitive assets using secure digital systems, supporting IT asset management protocols.

Monitored operational alerts and reported system anomalies to IT support.

Ensured proper use and maintenance of electronic tracking and communication devices.

Maintained digital logs for compliance and auditing purposes.

Supported technical system updates and documentation for operational processes. Dept. of General Services – Program Support Specialist Oct 2018 – Jan 2019

Provided end-user IT support for staff, including software troubleshooting and system access.

Maintained and updated digital compliance and operational records.

Assisted in implementing system updates and documentation procedures.

Supported IT asset inventory and tracking initiatives.

Coordinated with IT personnel to ensure smooth operation of office technology systems. U.S. Marine Corps – Administration Specialist 2007 – 2011

Managed aircraft maintenance and operational records using digital databases.

Supported IT infrastructure and system updates for administrative operations.

Performed data entry, record audits, and reporting for mission-critical systems.

Assisted in configuring and troubleshooting software and hardware used in office operations.

Maintained secure access to sensitive information following cybersecurity protocols.

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