Administrative Support
Resume:
Bobbi J. Bass
Jacksonville, AR *****
501-***-**** ️ *************@*****.***
Professional Summary
Self-motivated, hard-working professional with a strong background in quality management, operations, and administrative support. Brings decades of experience in ISO 9001:2015 compliance, quality inspections, documentation control, and customer/vendor management. Seeking a challenging and rewarding opportunity to contribute value and support a company’s continued growth.
Key Skills & Qualifications
ISO 9001:2015 Internal Auditor & Certification
Calibration & Visual Quality Inspection
Quality Management Systems (QMS)
Air Quality Compliance & Reporting
Document Control & Training
Customer & Vendor Management
Accounts Payable / Receivable
Shipping, Receiving & Order Entry
Forklift & Machine Operation
Class B CDL License
Professional Experience
System Scale Corporation – North Little Rock, AR
Operations Coordinator
April 2025 – Present
Manage customer accounts and assist with quoting and order entry
Handle incoming/outgoing shipments of customer equipment
Order lab and office supplies
Manage AP/AR functions and assist with collections
Perform general administrative duties including phone and walk-in customer support
Office Manager
January 2024 – April 2025
Oversaw customer account management and equipment ordering
Coordinated shipping and receiving of lab/customer materials
Maintained office supplies and managed daily mail distribution
Supported general office operations and financial transactions
Joseph T. Ryerson & Son, Inc. – Little Rock, AR
Market Quality Manager
July 2021 – August 2023
Supported company-wide QMS goals across multiple locations
Conducted supplier audits and implemented product quality improvements
Developed inspection/testing procedures and monitored implementation
Maintained internal documentation systems and assisted with interpreting product specifications
Quality Manager
June 2019 – June 2021
Led ISO 9001:2015 audits and addressed non-conformities
Oversaw calibration systems, inspection processes, and corrective actions
Collaborated with operations to meet QMS and quality objectives
Administrative Support Assistant
December 2018 – June 2019
Processed invoices and supported customer orders
Performed clerical duties and managed third-party processing timelines
Industrial Oils Unlimited, LLC – Little Rock, AR
Customer Care / Sales Support
February 2018 – December 2018
Entered sales orders and prepared shipping/invoicing documentation
Maintained general office records and filing systems
Hiwasse Manufacturing Company, Inc. – Jacksonville, AR
Quality Assurance Manager
February 2013 – February 2018
Quality Assurance Supervisor
February 2008 – February 2013
Quality Assurance Inspector
June 2004 – February 2008
Developed and implemented QA programs and calibration systems
Conducted internal/external audits and managed ISO 9001 certification
Trained staff and maintained test data, documentation, and inspection procedures
Managed air quality reporting and customer complaint resolution
Pulaski County Special School District – Little Rock, AR
School Bus Driver
June 1996 – 2006
Safely transported students on regular routes and field trips
Ensured vehicle safety and maintained transportation logs
Enforced onboard safety rules and responded to emergencies
Certifications & Training
ISO 9001:2015 Internal Auditor
Forklift Operator Certified
Class B Commercial Driver's License
References
Available upon request.
Contact this candidate