Customer Service Front Desk

Kiany Dejesus

Silver Spring, MD ***** **************@*****.*** +1-703-***-****

Professional Summary

Dedicated and experienced worker with a strong background in customer service, food service, and front desk support. Fluent in Spanish with excellent communication skills, a reliable work ethic, and a focus on creating positive guest and resident experiences. Quick to adapt, eager to learn, and ready to grow within the property management industry. Work Experience

Leasing Agent / Receptionist

InterSolutions, LLC - Beltsville, MD

April 2025 - Present

- Greet walk-ins and assist prospective renters with apartment information.

- Answer phones, schedule tours, and help maintain front office flow.

- Print and organize leasing documents under staff direction.

- Relay maintenance requests and support resident communication.

- Observe and assist senior leasing staff as part of on-the-job training. Server / Waiter

Chevy's Fresh Mex - Arlington, VA

February 2024 - July 2024

- Showcased daily specials and assisted with private events.

- Managed multiple tables and increased check size with upselling. Server / Waiter

City Tap House - Dupont Circle, DC

June 2023 - August 2023

- Collaborated with bartenders and trained new servers.

- Maintained high guest satisfaction ratings.

Subway Sandwich Artist / Cashier

Subway - Bethesda, MD

January 2023 - March 2023

- Prepared sandwiches and managed inventory during peak hours. Stylist

Windsor - Bethesda, MD

October 2022 - November 2022

- Supported customers with styling and visual merchandising. Baker

The Cheesecake Factory - Bethesda, MD

November 2021 - October 2022

- Produced baked goods and managed inventory of supplies. Receptionist

Living Word Christian Center - Silver Spring, MD

October 2020 - September 2021

Cashier / Sales Associate

Potbelly - Silver Spring, MD

April 2021 - August 2021

- Prepared food and maintained a clean, stocked service area. Sales Associate

Kohl-s - Silver Spring, MD

November 2019 - January 2020

- Provided customer service and supported sales floor organization. Education

High School Diploma

North Wood High School - Silver Spring, MD

September 2017 - May 2021

Skills

Customer service, Leasing support, Bilingual (English/Spanish), POS systems, Cash handling, Upselling, Food service, Phone etiquette, Merchandising, Front desk operations, Cleaning, Time management, Microsoft Office, Teamwork, Organization

Languages

English - Fluent

Spanish - Fluent

Certifications and Licenses

Driver's License

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