High School Customer Service

Dariyana Burrell

**** ********* **, ********* ** 28227 ● 313-***-**** ● ********.*******@*****.*** Profile

• Recent high school graduate committed to excellence, professionalism and success

• Customer service professional possessing diverse and transferrable experience in the retail industry with the ability to thrive under pressure, follow instructions and carry out tasks in an efficient manner to maintain high quality standards and customer satisfaction

• Ability to handle multiple projects while simultaneously managing time efficiently

• Possesses a high degree of integrity and dedication to exceptional customer service and satisfaction

• Reputation among managers, team members as dependable, reliable and trustworthy

• Adapts easily to new situations

• Builds rapport and gain trust with others, ensuring strong customer relationships Education

High School Diploma, June 2023

Julius L. Chambers High School, Charlotte, North Carolina, Work Experience

Seasonal Mail Handler Assistant, November 2023 - Present United States Postal Service, Gastonia, North Carolina

• Unload mail from trucks. Separate all mail received from trucks and conveyors for dispatch to other conveying units and separate and deliver mail for delivery to distribution areas.

• Place empty sacks or pouches on racks, label them where prearranged or where racks are plainly marked, dump mail from sacks, cuts ties, faces letter mail, carry mail to distributors for processing, place processed mail into sacks, remove filled sacks and pouches from racks and close and lock sacks and pouches

• Pick up sacks, pouches, and outside pieces, separate outgoing bulk mails for dispatch and load mail onto trucks

• Handle and sack empty equipment; inspect empty equipment for mail and restring sacks

• Cancel stamps on parcel post, operate cancelling machines, and carry mail from cancelling machine to distribution area

• Assist in supply and slip rooms and operate copy machine and related office equipment

• Rewrap damaged parcels; weigh incoming sacks

• Operate equipment and machinery assigned to the jurisdiction of the Mail Handler Union Cashier, April 2023 - May 2023

Sam’s Club, Charlotte, North Carolina

• Processed cash, check, debit, and credit card payments using cash register

• Greeted customers and answered questions about products and services Brand Ambassador/ Cashier, October 2022 - March 2023 Forever 21, Cincinnati, Ohio

• Recovered merchandise from fitting rooms

• Responsible for folding clothes on display units and, hanging clothes on racks to deliver a clean and neat environment

Barista, June 2022 - September 2022

Starbucks, Louisville, Kentucky

• Prepared beverages according to standard recipes or customized for customers and quality standards

• Stocked service stations with napkins, straws, stirrers and other items

• Assisted customers in drive thru with selections and handled sales transactions using cash register Barista, June 2021 - September 2021

Starbucks, Southfield, Michigan

• Prepared beverages according to standard recipes or customized for customers and quality standards

• Assisted customers in drive thru with selections and handled sales transactions using cash register

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