Customer Service High School

Hedra Shenoda

Phone: +1-848-***-****

Email: *****.*******@*****.***

Location: Jackson, New Jersey (08527)

Professional Summary

Adaptable and versatile professional with a background in hospitality, transportation, and small business management. Experienced in customer service, operations, and team leadership. Proficient in Arabic, English, and conversational Italian, with additional skills in electrical work from technical training.

Professional Experience

Owner/Manager

Self-owned Restaurant — August 2021 to November 2023

Managed daily operations, including inventory, staffing, and customer service, to maintain high-quality standards.

Developed and executed marketing strategies to increase customer traffic and brand visibility.

Oversaw budgeting and financial planning, leading to profitable revenue growth over two years.

School Bus Driver

Smart School — 2019 to Present

Ensured safe and timely transportation of students, maintaining strict adherence to safety regulations and schedules.

Fostered a positive, respectful atmosphere for students and parents, building strong community relationships.

Maintained cleanliness and operational standards of the bus through regular inspections and reporting.

Receptionist

Hotel IRIDE & Hotel POMA, Milan, Italy — 2017 to 2018

Delivered high-quality customer service to guests, assisting with check-ins, reservations, and inquiries.

Coordinated with housekeeping and maintenance teams to ensure guest satisfaction and operational efficiency.

Handled administrative tasks, including phone calls, scheduling, and record-keeping.

Education

Bachelor of Criminal Justice (in progress)

Rutgers University, Expected Graduation: May 2026

Associate Degree in Criminal Justice

Brookdale Community College, Graduated May 2023

High School Diploma

Salesian Don Bosco Institute – Trained as an electrical technician, certified in basic electrical work.

Skills

Languages: Fluent in Arabic and English, conversational in Italian

Technical Skills: Basic electrical work

Additional Skills: Customer service, team leadership, financial management, safety compliance

Certifications & Training

High School Certification in Electrical Work

Contact this candidate