Patient Care Representative
Resume:
Simone Birdine
*** * ******** ** *********, NC **537
*******@*****.***
Professional Summary: Highly compassionate and experienced childcare provider with 20 years of non-consecutive experience caring for children of all ages. Proven ability to create nurturing and engaging environments, foster developmental milestones, and maintain open communication with parents.
Work Experience:
Childcare Provider
Step By Step Beginnings – Kittrell, NC
February 2022 to Present
Manage daily care and engaging activities for children ages 6 weeks to 5 years of age.
Customer Care Representative
RemX (Remote)
August 2021 to January 2022
Answered inbound calls to schedule refill shipments to patients.
Patient Coordinator/Medical Assistant
Granville Medical Center – Oxford, NC
October 2019 to May 2021
Responsibilities included rooming patients, obtaining vitas, assisting the physician with exams, scheduled incoming referrals, send outgoing referrals, obtained prior authorizations for medications and procedures, checked patients in and out, scheduled appointments, and made appointment reminder calls to patients. First aid and CPR obtained.
Nursing Assistant/Health Unit Coordinator
Duke Regional Hospital – Durham, NC
February 2019 to October 2020
Provided direct patient care to patients on the neurology/oncology/palliative care unit.
Healthcare Technician
Murdoch Developmental Center - Butner, NC
May 2016 to February 2019
Assisted individuals with intellectual and developmental disabilities with activities of daily living (ADL).
Habilitation Technician
Maxim Healthcare Services – Louisburg, NC
March 2017 to December 2018
In home direct patient care.
Two Year Old Teacher
Shining Time Developmental Center – Youngsville, NC
August 2014 to May 2016
Implemented developmental activities for children that are two years of age, teaching gross and fine motor skills, alphabet, numbers, colors, and shapes during their most critical stages.
Two Year Old Teacher
Sugar-n-Spice Academy – Youngsville, NC
August 2013 to May 2014
Taught children the alphabet, numbers, shapes, and colors in a preschool setting.
Member Care Representative
Xerox – Henderson, NC
October 2012 to August 2013
Assisted member with their prescription drug benefits plan in a call center setting which improved my customer service and computer skills.
Toddler Teacher
Kid-A-Kademy – Oxford, NC
June 2008 to October 2012
Active in participating with the developmental growth of children between the ages of 12 to 24 months.
PBX Hotel Operator
The Washington Duke Inn and Golf Club – Durham, NC
February 2008 to April 2008
Operated a switchboard phone line screening calls, assisted customers with room and dining reservations, educated customers on information regarding the hotel.
Toddler Teacher
TLC Early Learning Center – Oxford, NC
May 2007 to January 2008
Prepared and implemented developmental activities for children between the ages of 12 to 24 months.
Education:
Certified Nursing Assistant in Healthcare
Vance Granville Community College – Creedmoor, NC
October 2018 to December 2018
Health Unit Coordinator (Certified)
Vance Granville Community College – Henderson, NC
2008 to 2008
North Carolina Early Childhood Education
Vance Granville Community College- Henderson, NC
2006 to 2006
High School Diploma in Early Childhood
South Granville High School – Creedmoor, NC
August 2002 to June 2006
Skills:
Customer service
Teaching
Call center
Home health
Medical records
Front desk
Patient care
Computer skills
Organizational skills
HIPPA
EMR systems
Vital signs
Communication skills
Epic
Microsoft word
Data entry
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