Information Technology Customer Service

Jaden Paizee

**W*** Kirkland Ln · Villa Park, IL 60181

859-***-**** · *************@*****.***

Professional Summary

Information Technology student at Northern Kentucky University with hands-on experience from coursework, labs, and homelab projects. Skilled in Windows and Linux administration, networking fundamentals, and troubleshooting. Professional background includes three years in customer service and operations at Amazon, Reach Logistics, and a family retail business. Strong communicator and problem-solver with a proven ability to work in fast-paced environments while balancing academic development with practical IT skills. Seeking an entry-level IT support opportunity to grow into a professional role.

Education

Northern Kentucky University — B.S. Computer Information Technology, Minor in Computer Science (May 2022 – Present)

Relevant Coursework: Windows Administration, Linux Administration, Networking, SQL, Web Development, Python Programming

Randall K. Cooper High School — Diploma, May 2021

Eaglesvale Senior School (Zimbabwe) — O-Level Cambridge, 2019 (Computer Science, Design & Technology, Sciences)

Experience

Jabil – Server Rack Tester

Oct 2025 – Present

-Connected servers to power and network systems for hardware validation.

-Performed diagnostic testing and quality assurance checks on server racks.

-Identified and troubleshot power, connectivity, and hardware issues.

-Collaborated with IT and engineering teams to ensure systems met operational standards.

Amazon – Warehouse Associate

Nov 2022 – Jan 2023; Sep 2024 – Aug 2025

- Processed and tracked orders using RF scanners and digital warehouse systems.

- Supported order fulfillment and shipment prep under strict performance metrics.

- Collaborated with supervisors to resolve logistical issues quickly.

- Worked in fast-paced, team-driven environment requiring accuracy and efficiency.

Reach Logistics – Warehouse Associate

Apr 2023 – Aug 2024

- Packed and stocked inventory while meeting strict deadlines.

- Performed inventory audits and reported discrepancies.

- Assisted in shipment coordination and process troubleshooting.

Family Retail Business – Shop Assistant/Manager (Zimbabwe)

2016 – 2018

- Assisted customers with inquiries and transactions.

- Managed inventory and financial reconciliation.

- Created spreadsheets to track sales and improve record-keeping accuracy.

Technical Projects & Skills

Homelab Projects (Ongoing)

- Configured Linux and Windows virtual machines with Proxmox and Docker.

- Installed and managed services (VPN, media server, Minecraft server).

- Practiced networking setups: DHCP, DNS, VLANs, static IPs.

- Automated tasks with Python and Bash scripts.

Academic IT Labs

- Configured Windows/Linux user accounts, permissions, and group policies.

- Designed and queried SQL/Oracle databases.

- Developed Python programs for automation and error handling.

- Wrote SOP-style documentation for system troubleshooting.

Skills

- IT: Windows & Linux basics, networking fundamentals, Active Directory (lab practice)

- Tools: Microsoft Office Suite, SQL, Python

- Customer Service: Communication, problem-solving, de-escalation

- Soft Skills: Time management, adaptability, teamwork, attention to detail

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