Customer Service Store Manager

Jamilyn Morgan

Lancaster, TX *****

**********************@***********.***

+1-945-***-****

Willing to relocate to: Lancaster, TX

Work Experience

First Assistant Manager

First Cash Pawn-Dallas, TX

December 2023 to June 2025

Scheduling,pricing,auditing,open and close store,transferee, deposits,transfers,time - management,etc…

• Supported the store manager in all aspects of daily operations, including inventory management, staff scheduling, and customer service

• Implemented new sales strategies that resulted in an increase of XX% in monthly revenue

• Trained and supervised a team of XX employees, ensuring adherence to company policies and procedures

• Supported the store manager in all aspects of daily operations, including inventory management, staff scheduling, and customer service

• Assisted with visual merchandising efforts to create an appealing and organized store layout

• Managed cash handling procedures, accurately balancing registers at the end of each shift

• Collaborated with the store manager to develop and implement employee training programs on product knowledge and customer service skills

• Coordinated special events or promotions within the store to drive foot traffic and boost sales volume by XX%

• Analyzed sales data to identify trends and opportunities for improvement; implemented targeted marketing campaigns based on findings resulting in a XX% increase in customer traffic during promotional periods

• Developed strong relationships with vendors to negotiate favorable pricing terms and ensure timely delivery of merchandise

• Assisted in recruiting and hiring new employees by conducting interviews and evaluating candidates' qualifications

• Conducted performance evaluations for team members, providing constructive feedback for improvement opportunities

• Resolved customer complaints or concerns promptly and effectively, maintaining high levels of customer satisfaction

• Monitored inventory levels and placed orders for replenishment as needed, optimizing stock availability while minimizing excess inventory costs

Housekeeping Supervisor

HHS-Jackson, MS

March 2020 to July 2023

Make sure that all housekeepers are in designated assigned area. Scheduling for staff. Make periodic rounds to check in with the Nurses stations on each floor to make sure that things are being detailed as expected. Make sure that us as a whole are exceeding the expectations that are demanded from us.

• Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills

• Implemented new cleaning procedures and standards to improve efficiency and maintain high quality standards

• Supervised a team of XX housekeeping staff, ensuring cleanliness and orderliness in all guest rooms and public areas

• Developed work schedules for the housekeeping team, optimizing staffing levels to meet operational needs while controlling labor costs

• Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards and promptly addressed any issues or deficiencies

• Managed inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times while minimizing waste

• Maintained accurate records of daily tasks completed by the housekeeping team for reporting purposes

• Participated in performance evaluations of housekeeping staff, providing feedback on strengths and areas for improvement

• Conducted regular meetings with housekeeping staff to communicate updates, address concerns, and foster teamwork

• Collaborated with the HR department in recruiting and hiring new housekeeping team members

• Implemented a performance recognition program to motivate and reward high-performing housekeeping staff

Administrative Assistant

Powells Body Shop-Jackson, MS

January 1999 to July 2023

Payroll, bookkeeping, answering phone, billing and payment, estimate writing, manage business while owner and operator was absent…

Front End Manager

Krispy Kreme-Ridgeland, MS

March 2018 to August 2021

Schedules, training,made deposits, decorating donuts, counting teals, count safe, check in truck, box donuts off the line, hire, and fire

Premium Services Representative

Mississippi Baptist Healthcare System-remo-Jackson, MS February 2016 to March 2020

Customer Service Representative Assist with Medicare, collections on customers account such as past due premiums, notify customers of any changes on their premium and benefits of doctor visits, and collections. Account management. Appeals and claims. Front Desk Clerk

Red Roof Hotel-Ridgeland, MS

February 2013 to December 2016

I made the schedule… check guest in and out of their rooms. Counted the safe. Answered the phone.

• Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability

• Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments

• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service

• Assisted guests with special requests or accommodations, resolving any issues promptly to ensure guest satisfaction

• Provided accurate information about hotel amenities, local attractions, and transportation options to enhance the guest experience

• Processed guest payments accurately using the hotel's computerized system while maintaining strict confidentiality of personal information

Cashier/Customer Service

Walmart-Dallas, TX

October 2008 to December 2010

I was a C.S.M.

I did key-turns… made schedules…. Cashier… and return approvals. Education

HR Management/Hospital Management (BSBA)

CTU Online-Remote-Dallas, TX

November 2024 to Present

BSBA HR Management/Hospital Management (Currently in school) CTU Online-Remote

November 2024 to Present

HR Management/ Hospital Management ((Bachelor's degree)) Remote

October 2024 to Present

High school diploma High school diploma

Bailey Magnet School-Jackson, MS

August 1996 to May 2000

High school diploma or GED

Skills

• Customer support experience within manufacturing industry

• Handling customer inquiries

• Installment loans (10+ years)

• Financial retirement planning

• Remote work experience

• Journal entries

• CRM system proficiency

• Achieving HIPAA compliance

• Warehouse management

• CRM software

• Client retention strategy

• Medical documentation

• GPS

• POS

• Google Sheets

• Individual consumer customer service

• Relationship building

• Appointment scheduling

• Databases

• Sales support

• Customer retention

• Help desk

• Teamwork

• Customer support experience within e-commerce industry

• 10 key typing

• Marketing

• Attention to detail

• Key Performance Indicators

• Cold calling (10+ years)

• Office management

• Patient interaction

• Pivot tables (3 years)

• Microsoft Outlook

• Improving customer support response time

• Price negotiation (10+ years)

• Salesforce

• Accounting and finance experience

• Business development within finance

• Grammar Experience

• Collections agent experience

• Medical billing

• Google Calendar

• Phone call management (10+ years)

• Client interaction via phone calls

• Closing sales

• Managed care

• Medical records

• GIS software

• Team management

• Care coordination

• Marketing automation

• Operating systems

• Human resources

• Retail math

• B2C (10+ years)

• Supervising experience

• Patience

• Parent communication

• Telemarketing

• Customer service

• Medical insurance appeals management

• Budgeting (10+ years)

• Account management

• Order fulfillment

• Procurement management

• Data interpretation

• Customer satisfaction improvement (10+ years)

• Direct sales (10+ years)

• Customer retention rate increase

• Copywriting

• Skype

• Assistant manager experience

• Team leadership

• Dental receptionist (2 years)

• Regulatory compliance

• Decision making

• Vendor data entry

• Internet of Things

• Presentation skills (10+ years)

• Computer operation

• Inbound selling (10+ years)

• Zoom

• Record keeping

• Outpatient

• Data entry

• Customer engagement (10+ years)

• Written communication

• Event sales

• Vendor relationship building

• Accounting support

• Time management

• Budget preparation

• Sales technology adoption (5 years)

• Medical claim denial management

• Merchandising

• Call center experience (10+ years)

• Managing customer accounts

• Training & development

• Consumer lending analysis in risk and credit (10+ years)

• Customer support experience within hospitality industry

• InfusionSoft

• Network management

• Stocking

• Medical coding (2 years)

• Employee relationship building

• Financial analysis

• Outbound sales

• Clinical documentation

• Customer support

• Insurance claim appeals processing

• Process improvement (10+ years)

• Customer complaint resolution

• Business development

• Medical claim appeals

• E-commerce

• Janitorial experience

• Customer service management

• Remote (as sales environment)

• Prospecting (10+ years)

• Customer support experience within government industry (5 years)

• Math

• Appeals

• Adobe Acrobat

• Analysis skills

• Client services

• Outbound calling

• Google Workspace

• Managing clients in a customer support role

• Communication platforms

• Insurance verification

• Multitasking

• Conflict management

• Materials handling

• WordPress

• Complaint handling

• Managing budgets in an accounting role

• Debt collection

• HIPAA compliance management

• Data-driven decision making

• Deal closing

• Payment processing

• Document management

• Clear language communication

• Team development

• Lending

• Technology sales

• Bookkeeping

• Customer support experience within education industry (3 years)

• Healthcare management

• Case management

• Processing loan applications

• Anatomy knowledge

• Facility management (10+ years)

• Writing skills

• Risk Mitigation

• Customer needs analysis

• Social media platforms

• Medical scheduling

• Search engines

• Applied behavior analysis (2 years)

• Project management

• Client communication management

• Loan origination

• Recruiting

• Customer support experience within finance industry

• Customer support experience within healthcare industry

• Processing cash transactions

• Freight

• Sales tax

• Inventory control

• Computer networking

• Debt collection negotiation

• Improve communication (sales)

• Retail sales

• Live chat

• POS systems

• Microsoft PowerPoint

• Transportation planning (5 years)

• HIPAA

• Property leasing (3 years)

• Microsoft Excel (10+ years)

• Health insurance knowledge

• Negotiation

• Printing (10+ years)

• Sales growth strategy

• Google Docs

• Objection handling (sales technique)

• Store management

• Productivity software

• Maintaining patient confidentiality

• B2B sales

• Windows

• Cash management

• Loan collections

• Leadership

• Contract negotiation

• Product development (5 years)

• Opportunity Management

• Financial sales

• Analytics (10+ years)

• Electronic health records (EHR) management

• Microsoft Word

• Communication skills

• B2B

• Legal research

• Medical office experience

• Client communication

• Contracts

• Customer retention rate

• Product demos

• Behavior analysis

• Order processing

• macOS

• Call center agent experience (5 years)

• Automotive service

• Multi-line phone systems

• HubSpot CRM (4 years)

• Financial education

• Technical sales

• Manager experience

• Medical collection

• SaaS

• Editing

• Contract renewal management (10+ years)

• Loan document collection

• General ledger accounting

• Financial reporting software

• Medicare

• DME (5 years)

• Inside sales (10+ years)

• Google Tag Manager

• Fair Credit Reporting Act (FCRA)

• Social media management

• Cash handling

• Inbound sales (10+ years)

• Medical terminology

• Loan file preparation

• Technical Proficiency

• Telephone systems (5 years)

• Retail management

• Client email correspondence

• Customer communication

• Presentation creation

• Cash register

• Medical claims

• Sales lead qualification

• Conducting sales calls

• Phone communication

• Record management systems (RMS)

• Budget management

• Relationship management

• Client relationship management

• Front desk (10+ years)

• Fact checking

• RemotePC

• Technical troubleshooting support

• Buffer

• Debt collection phone call

• Customer issue escalation (10+ years)

• AI

• Microsoft Teams

• Loan application intake

• Accounting

• Google Search Console

• Lead generation (10+ years)

• Underwriting

• Cash flow analysis

• Slack

• Payroll

• Client retention

• Ethernet

• Team lead experience

• Sales training (10+ years)

• Less (style sheet language)

• Research

Certifications and Licenses

Driver's License

Series 6

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