Management Analyst Project
Resume:
Yvonne Annette Malone
**** ********** ****** ***. **** San Antonio, Texas 78217
***.******@*****.*** 210-***-****
Profile: To work for a company with Leadership that works with empoyees to be great teams giving us growth
Experience
Management Analyst – Senior Center Extended Hours
Supervisor: Job Summary Under general direction, is responsible for performing administrative professional work coordinating projects and activities between various divisions, departments, public agencies, and private sector
representatives. Working conditions are primarily in an office environment. May exercise supervision over assigned staff. Essential Job Functions Monitors and evaluates assigned programs and projects, sets deadlines, analyzes issues, and provides recommendations. Implements, monitors and evaluates new programs. May assist in the preparation and monitoring of the annual budget. Prepares written reports and presentations on project progress and results. Works to ensure coordination between divisions within the department. Organizes and prepares written summaries of project reports and action plans in a timely manner. Performs related duties a study principles. Knowledge of computer software and hardware applications. Knowledge of budget and accounting principles. Knowledge of project management methods. Knowledge of training techniques. Knowledge of general statistical and quantitative methods. Ability to analyze and recommend solutions to management and organizational problems. Ability to assist in the preparation of budgets and accounting systems. Ability to operate a computer keyboard and other basic computer equipment. Ability to develop and implement innovations towards improving the department's operations and delivery of services. Ability to assess data processing needs and submit requests to the Information Technology Services Department. Ability to provide technical assistance and training to computer users. Ability to communicate clearly and effectively. Ability to develop, implement, and evaluate new programs.
DSSW
6243 HI-10 West, Ste. 114 San Antonio TX78201
2016–2018
Biller updating customer files, and sending out payment reminders to customers. Their primary duty is to assist clients through phone calls and emails about their invoice issues, but they also work internally with other departments. Process invoice or documents for payment. Work the decline list to make correction to pass rules for payment. research contractors problems for non-payment.
Resource Staffing
Austin/San Antonio
8240 North Mopac Expressway 512-***-****
Data Entry Clerk - Reregistering customers by transferring data from paper formats into computer files or data base system using preregister data to setup information. Typing in data provided directly from customers. If customers are not able to give information or register themselves. Retrieve data from the data base or electronic files as request ed by customers to give results. Updating existing data when having changes to accounts.Typing skills with attention to details and confidentiality.
PersonalCaregiver April 2019 to May 2020
Mrs. Priscilla Goldsmith 291 Cave Lane San Antonio, TX 78201
Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
Worked with supervisory medical staff to review cases and improve care.
Transported clients too locations such as medical
appointments and group meetings to maintain social connections and meet medical needs.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Monitored clients' progress to report necessary changes. Worked to improve patient outlook and daily living through compassionate care.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Administered all necessary medications as directed by care plan.
Assisted patients with bathing, dressing, daily hygiene care and grooming.
Accountant November 2018 to February 2019
Tri Star Staffing
121 Interpark Blvd Ste 108, San Antonio TX 78216
Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Supported department staff by performing wide range of clericaand administrative tasks.
Oversaw full accounting cycle, including compiling and analyzing data, posting and adjusting journal and ledger entries, preparing financial statements and reports and closing books.
Liaised with auditors to complete annual audits and maintain compliance with local, state and federal
requirements:
Investigated and resolved discrepancies in monthly bank accounts.
Reconciled monthly bank statements and resolved any discrepancies.
Maintained accurate accounts on cash, prepaid credit, fixe assets, accrued expenses and line of credit
Developed 30-60-90 day past due report to track monthly defaulted donors.
Secured positive customer satisfaction ratings by resolving issues efficiently.
Investigated and resolved billing issues to generate revenues and minimize outstanding debts.
Reviewed financial statements to determine any
discrepancies.
Posted accounts receivable payments made by cash, check or credit card payments.
Informed clients of permits, certificates, applications and documents required by various government agencies. Used advanced software skills to produce high-quality documents, reports and presentations.
Performed daily accounting functions like tracking expenses, readying deposits and preparing payments.
Clerical Assistant February 2017 to June 2017
Night In Old San Antonio (NIOSA) Non-profit San Antonio, TX
Managed and anticipated clerical needs of company
employees, including copying, faxing and file management. Sorted and distributed business correspondence to correct department or staff member, reducing dropped
comcommunications and enabling faster responses to key requests.
Kept office records organized and supplies well-stocked for optimal team performance.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Created reports and other types of documentation, which often contained sensitive and confidential data.
Answered office phone and emails to schedule
appointments, forward information and complete . Helped internal and external customers complete accurate actions such as Permits
Responded to telephone inquiries from clients and venders and delivered information to inform and educate
callers.
Kept meticulous records on funding and budgeting for department.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Office Operation Support
July 2017 to December 2017 Technik Inc. Lackland AFB, TX Coordinated schedules with all finance department to keep projects on time and within budgets.
Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments. Managed productivity through efficient scheduling, task prioritization and process streamlining.
Developed technical specifications and plans, documenting all details into user manuals for future reference. Implemented office efficiency improvements to streamline task delegation.
Prepared correspondence and proofread documents created by management personnel.
Wrote scopes, and requirements Coordinated schedules with all finance department to keep projects on time and within budgets.
Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments. Managed productivity through efficient scheduling, task prioritization and process streamlining.
Developed technical specifications and plans, documenting all details into user manuals for future reference. Implemented office efficiency improvements to streamline task delegation.
Prepared correspondence and proofread documents created by management personnel.
Wrote scopes, requirements
Accountant
May 2010 to February 2017 City Of San Antonio TCI Divison San Antonio, TX Performed daily accounting functions like tracking expenses,readying deposits and preparing
payments.
Diminished financial discrepancies, accurately reconciling accounts while reviewing material assets, net worth, liabilities, surplus, income and expense data.
Collaborated extensively with auditors during preliminary and year-end audit processes.
Facilitated month-end close processes, invoicing, journal entries and account reconciliations.
Developed spreadsheets to track expenses.
Maintained accurate accounts on cash, prepaid credit, fixed assets, accrued expenses and line of credit transac- tions.
Developed 30-60-90 day past due report to track monthly defaulted donors.
Oversaw full accounting cycle, including compiling and analyzing data, posting and adjusting journal and ledger entries, preparing financial statements and reports and closing books.
Coordinated and completed month-end closing processes within deadlines.
Reached out to customers to verify information and follow up on issues.
Prepared monthly and year-end closing statements, financial documents, and invoices.
Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Posted accounts receivable payments made by cash, check or credit card payments.
Reviewed financial statements to determine any
discrepancies.
Reconciled monthly bank statements and resolved any discrepancies.
Accounting Clerk
February 2007 to March 2010
City Of San Antonio Airport San Antonio, TX Kept records current and accurate with efficient reconciliations and variance resolution.
Coordinated timely payments from vendors, clients and accountholders.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files. Payment Processing
Reconciled all expenses and accounts, including company credit cards and expense accounts.
Assisted with administrative tasks, including filing, answering phones and anything that needed to be done Supported clerical and administrative needs of senior department staff.
Prepared bank statements, deposits and other finance forms with accuracy and speed.
Maintained process documentation for financial department operations.
Parking Supervisor
May 2005 to April 2017
City Of San Antonio Downtown San Antonio, TX
Positioned barricades and gates to maximize traffic flow through parking lot.
Patrolled parking areas and monitored car safety to prevent theft and damage.
Resolved all customer issues to maintain high standards of customer satisfaction.
Collected parking lot fees from customers and issues parking stubs.
Responded to questions about local area and company services.
Facilitated lockout procedures to control access to high- security areas.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data. Organized projects by delegating tasks to appropriate personnel and overseeing quality control duties.
Assistant Store Manager - Human Resource Partner
May 1997 to June 2005 Target San Antonio, TX Set
schedules and delegated assignments based on team
member strengths to optimize floor coverage and ser- vice levels.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Encouraged professional growth and talent development in associates to increase performance in all areas. • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line
Established, enforced and updated policies keeping business agile and responsive to changing market conditions. Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Coached and developed store associates through formal and informal interactions.
Ensured proper organization of store, responded to customer complaints and answered questions quickly. Completed frequent walk-throughs and directed team members to correct any issues impacting store appear- ance or professionalism.
Education and Training
Bachelor of Science : Clinical Psychology, Expected in June 2022 Grand Canyon University Phoenix, AZ
Bachelor of Arts : Education
New Mexico State University Las Cruces, NM Did not graduate but accumulate 105 credit hours
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Education
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