Customer Service Call Center
Resume:
destiny barrow
Virginia Beach, VA 23462
Phone: 757-***-****
Cell: 757-***-****
E-Mail: ***********@*****.***
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified customer service with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. customer service driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative. Patient and empathetic customer service with extensive background in conflict resolution and customer care. Desires a customer service role.
Skills
MS Windows proficient
Exceptional communication skills
Creative problem solver
Trusted key holder
Quick learner
Strong client relations
Multi-line phone talent
Credit card processing
Mediation capability
POS systems expert
Work History
May 2015 to Current
Beach carousel 1300 pacific avenue
housekeeper
Addressed and resolved customer product complaints empathetically and professionally.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Polished glass surfaces and windows.
Dusted picture frames and wall hangings with a cloth.
Operated power equipment tools such as backpack vacuums for up to 8 hours per shift.
Accepted accountability for all assigned building keys, master keys and access cards.
Changed bed linens and collected soiled linens for cleaning.
Disinfected and mopped bathrooms to keep them sanitary and clean.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Returned emptied garbage receptacles to their proper locations.
Cleaned walls, windows, shades and curtains.
Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
April 2012 to August 2013
nco financials-capital one 4740 baxter rd
collections representative
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Achieved sales goals and service performance requirements of $[0-10'000] through new customer sales.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided ongoing guest service, including giving fashion advice.
Asked open-ended questions to assess customer needs.
Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Built long-term customer relationships and advised customers on purchases and promotions.
Answered an average of 300 calls per day by addressing customer inquiries, solving problems and providing new product information.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
August 2016 to Current
Macy's virginia beach, VA
Sales associate/support
I am responsible for the fitting rooms and greeting customers and making sure i am making contact and ringing up the sales. Also offering them our store credit card acct and our plentiful acct. Making sure i have the best knowledge about our brand and what macys stand for.
March 2002 to June 2004
Mci telemarketing Newportnews, Va
Customer service representative
At my company i was responsible for inbound/outbound calling.in bound calling was for our cellphone service that we offered to certain areas. My goal was to let my callers know what we had to offer and how we offered lower prices than our competitors. I setup,cancel,recover,retention and collections. I also learned and trained for management with the company before it shutdown late 04.
Education
2000 lake taylor high 1384 kempsville rd,
High School Diploma
kaplan university 1801 east kimberly road, suite 1
Bachelor of Science crime scene investigation
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