Customer Service Support
Resume:
PAUL JOHNSON
New Orleans, LA 504-***-**** ****.*******@*************.***
OBJECTIVE
Reliable and professional receptionist with over 4 years of combined front-desk and field experience. Skilled in managing schedules, handling emails, multitasking, and delivering excellent customer service. Highly patient, detail-oriented, and adaptable—ready to support a team and grow in a fast-paced environment.
EXPERIENCE
Receptionist / Field Technician
Jerome Williams Pest Control & Bugstars – New Orleans, LA 2022 – Present
• Answered phones, greeted walk-in clients, and provided friendly customer support.
• Scheduled appointments and coordinated daily routes for technicians.
• Drafted and sent professional emails, reminders, and follow-ups.
• Maintained accurate client records and service schedules using Microsoft Excel.
• Performed hands-on pest control fieldwork when needed, including inspecting crawl spaces, attics, and exterior foundations.
• Worked in various conditions—heat, cold, and confined spaces—while maintaining safety standards.
• Lifted and carried equipment and materials exceeding 50 pounds as part of daily field operations.
• Balanced multiple responsibilities under tight deadlines while maintaining professionalism. Waitress
Mondays – New Orleans, LA 2022 – 2023
• Delivered efficient and friendly service to a high volume of guests.
• Managed multiple tables and complex orders with accuracy and speed.
• Maintained a professional and patient demeanor, even in high-stress situations.
• Assisted coworkers to ensure smooth restaurant operations and satisfied guests.
• Built strong customer service and multitasking skills that carried over into office settings. SKILLS
• Customer service & phone etiquette
• Microsoft Excel & basic computer skills
• Email communication & scheduling
• Time management & multitasking
• Professional, calm, and patient demeanor
• Adaptable self-starter with flexible availability EDUCATION
High School Diploma – New Orleans, LA
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