Systems Administrator Customer Service

Rolin M. Vah

*** ***** **. #**, *******, WI *****

920-***-****; **********@*****.***

SUMMARY OF QUALIFICATIONS:

Microsoft Office 365; Windows 95 through Windows 10 proficiency

Microsoft certifications: MS Server: MCSA, MCSE, MCSA: Messaging

CompTIA certifications: Network+, A+

EDUCATION:

Northeast Wisconsin Technical College - Green Bay, WI Associates in Applied Science Degree: Computer Support Specialist 2016 Technical Diploma: Virtualization Systems Administrator 2017 The Ohio State University - Columbus, OH

Bachelor of Science in Business Administration – Finance 1996 EXPERIENCE:

AnSer Ashwaubenon, WI May 2021 to August 2021

Customer Service Agent

Data entry programming.

Kelly Services (Schneider National)Green Bay, WI August 2018 to May 2020 IT Solution Analyst Sr

Transitioned drivers to Productivity, ELD, West Coast tablets, or to the MCP 200.

Troubleshot inbound tickets, correcting Hours-Of-Service, login, or driver/truck/tablet transitional errors.

Old Chicago Pizza and Taproom Green Bay, WI March 2018 - July 2018 Line Cook

Made/prepared pizza, calzones, and other dishes; stocking/cleaning/closing duties. Arby’s Green Bay, WI August 2012-March 2018

Shift Manager

Trained new employees on food preparation/safety and customer service.

Opened/closed shifts, involving set-up and closing down of equipment, cashing out drawers to

Make bank deposits, verifying safe cash balance. College of Menominee Nation Keshena, WI January 2017-May 2017 Technical Support Specialist

Solved internet, networking, & printer issues for students and administrators.

Utilized help desk ticketing system for ease of user support. Domino’s Pizza Shawano, WI January-September 2012

Driver

Answered phones, delivered pizzas, demonstrating quality customer service.

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