Data Entry Administrative Assistant

Jacqueline N. Duncan

Professional Summary

Empathic billing and collections Rep I with strong conflict with resolution and communications skills. Experience with submitting reimbursement requests to state. Patients’ insurance possesses strong data entry skills to ensure up to date medical records. Excellent reputation for resolving problems improving customer satisfaction.

Employment History:

Children's National Medical Center, Silver Spring, MD

Business Operation 2/2015- 10/2023

• Updating patient Insurance in the STA and Cerner Systems.

• Changing Insurance and dropping a claim for billing.

• Log and file refund, insurance, and correspondence batches daily.

• Responding to physician line voicemails and retrieved then forward voicemail messages to the appropriate staff daily.

• Reports/Adjustments

• Work weekly Medlow report; adjust off outstanding balances with the appropriate code.

• Assist with other adjustment projects as needed.

• Monitor and manage paper supply.

• Assist staff as needed (pulling batches, printing courtesy claims, pulling medical records, supplies).

• Cover front desk for Administrative Assistant during absence (Receive and address mail accordingly

R. A. Investments, Clinton, MD

Administrative Assistant 6/2013- 4/2015

• Upload picture in to FASTRACT for banks

• Answered phones and take messages for my supervisor

• Make Appointments for client to review houses that were for sale or rent

• Used Microsoft Office Suite (Excel) and Data entry

• Used standard windows web browsers (Chrome, Firefox, Internet Explorer)

• Evictions in the DMV areas

• Pay roll and write out checks

• Pay bills

• Open mail and log it in

• Filing and all other duty as assigned

• Worked in the field

• Scanning documents

Reggie Manor Security Company Constitution Hall, Washington, DC

Consultant 12/2013 -2/2014

• Made sure that the patriots did not enter the stage area.

• Check ladies’ purses for weapons, food and drinks

• Cleared out Constitution Hall when the event was over

• Secure stage door made sure patriots did not entered the hall.

• Checked for VIP stage passes

• Escorted performers to tour buses or SUV

Insurance Examiner (Externship) 3/2012 – 4/2012 Clinton, MD

• Managed calls and scheduled appointments for insurance examiners to visit clients and create policies based on their circumstances

• Experience with Microsoft Office Suite (Excel) and Data entry

• Used standard windows web browsers (Chrome, Firefox, Internet Explorer)

• Used web-based tools such as Smart sheets, google apps, etc.

• Updated client insurance information and utilized the EMSI EXAM 4 and EMSI ARIA systems

• Billed different companies through the EMSI Net website

DCPS Afterschool Program, Washington, DC

Data Entry Clerk/Education Program Support Assistant 8/2009 – 6/2012

• Supported OST Teacher Facilitator in enrolling participants

• Maintained accurate attendance and sign ins for all youth participants

• Used Microsoft Office Suite (Excel) and Data entry

• Worked on standard windows web browsers (Chrome, Firefox, Internet Explorer)

• Used web-based tools such as Quick Base, Smart sheets, google apps, etc.

• Worked on Student Information Systems, in particular Follett Aspen/Pearson/AAL espies

• Assisted with enrichment and behavior management activities for youth

• Monitored student progress and need as appropriate

• Helped students prepare for presentations and participated in program monitoring

DC Department of Health Communicable Disease Division, Washington, DC

Data Entry Specialist 8/2006–7/2008

• Managed incoming medical cases to ensure data was complete for case review or additional investigation

• Worked on Microsoft Office Suite (Excel) and Data entry

• Used windows web browsers (Chrome, Firefox, Internet Explorer)

• Used web-based tools

• Worked on Student Information Systems

• Tracked and logged medical case files and forwarded cases to appropriate state health agencies

• Prepared acute case files for review by executive-level staff

• Entered data into the database and adhered to confidentiality regulations

• Scanning documents

State Education Office, Washington, DC

Office Clerk 4/2006 – 8/2006

• Assisted students and families with federal student aid reports

• Maintained electronic filing system of incoming and outgoing documents

• Used Microsoft Office Suite (Excel) and Data entry

• Used standard windows web browsers (Chrome, Firefox, Internet Explorer)

• Worked on Student Information Systems

• Disseminated informational packages on grants, scholarships and federal student aid

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