Customer Service Representative

Laron Holloway

Indianapolis, IN ***** 317-***-**** *****.**********@*****.***

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Skills

Product knowledge

Conflict resolution

Billing support

Policy writing

Customer relationship management

Sales strategy

Problem solving

Effective communication

Time management

Active listening

Team collaboration

Auto insurance

Experience

CUSTOMER SERVICE REPRESENTATIVE 04/2025 - 09/2025 GEICO - Indianapolis, Indiana

Resolved customer complaints and provided effective solutions. Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Resolved complex problems by working with other departments to provide solutions that meet customer needs. LICENSED INSURANCE AGENT 09/2024 - 02/2025

AllState - Indianapolis, OR

Provided expert guidance on insurance policies and coverage options. Assisted clients in understanding complex insurance terms and conditions. Developed personalized insurance plans based on client needs and preferences. Pursued continued professional development through insurance workshops, course and webinars. INSIDE SALES REPRESENTATIVE 12/2023 - 07/2024

ADT Security - Indianapolis, Indiana

Developed relationships with clients to understand their security needs. Conducted product demonstrations to showcase ADT security solutions effectively. Managed customer inquiries and provided timely solutions to concerns. Provided customers with product information, pricing and availability. Cross-sold additional products or services based on customer needs. DELIVERY DRIVER 05/2023 - 11/2023

Amazon - Indianapolis

Delivered packages efficiently across designated routes. Operated delivery vans while adhering to safety regulations. Communicated with dispatch for route updates and package statuses. Managed time effectively to meet scheduled delivery windows. CUSTOMER SERVICE REPRESENTATIVE 03/2018 - 05/2023 Allied Solutions - Carmel, Indiana

Assist customers with verifying proof of insurance by contacting their insurance companies Process insurance information received from agents, liens holders, and borrowers Review insurance policies for compliance with lien holder request FILE HANDLER 07/2017 - 01/2018

Insurance Auto Auctions, IAA - Indianapolis, Indiana Answer inbound and making outbound calls to owners and lien holders Upload and approving documents ( titles and power of attorneys) Contacting branches for approval of documents

Collaborated with team members to prepare vehicles for auction events. Assisted customers with inquiries and provided information about auction processes. CUSTOMER SERVICE REPRESENTATIVE 04/2015 - 06/2017 Hhgregg - Indianapolis, Indiana

Assisted customers with product inquiries and order placement. Resolved customer complaints and provided effective solutions. Handled returns and exchanges, ensuring compliance with store policies. Tracked orders from start to finish to ensure timely delivery of goods or services. Engaged in conversation with customers to understand needs, resolve issues and answer product questions. APPLIANCE SALES SPECIALIST 10/2014 - 04/2015

HH Greg - Indianapolis, Indiana

Assisted customers in selecting appropriate appliances based on needs and preferences. Demonstrated appliance features and benefits to enhance customer understanding. Managed inventory levels to ensure product availability for customer demands. Educated customers on appliance maintenance and warranty options available. SALES ASSOCIATE 02/2013 - 06/2014

DSW - Indianapolis, IN

Assisted customers in selecting footwear and accessories for their needs. Maintained product displays and ensured store presentation met brand standards. Processed customer transactions accurately using point-of-sale system. Managed inventory levels and restocked merchandise as needed. MAINTENANCE 08/2009 - 11/2013

National institute of fitness and sports - Indianapolis, Indiana Performed regular maintenance checks on warehouse machinery. Scheduled maintenance, repairs, and installations as needed. Assisted with equipment maintenance and repair.

Education and Training

Pike High Scool - Indianapolis, Indiana

Languages

English:

Native/ Bilingual

Spanish:

Limited

Certifications

Personal lines

Contact this candidate