Customer Service Relations

Alisha Simmons

Cullman, AL ***** 256-***-**** *****************@*****.**

m

PROFESSIONAL

SUMMARY

Service-focused professional bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.

SKILLS

● Teamwork and Communication

● Understanding Customer Needs

● Upbeat and Positive Personality

● Courteous with Strong Service

Mindset

● POS Systems and Ordering

Platforms

● Efficient and Detail-Oriented

● Upselling Products and Services

● Customer Data Confidentiality

● Calm and Professional Under

Pressure

● Responding to Difficult Customers

● Strong Analytical and Problem-

Solving Skills

WORK HISTORY

PRODUCTION WORKER 03/2021 to CURRENT

Rehau Cullman, AL

● Organized work to meet demanding production goals.

● Resolved issues quickly to maintain productivity goals.

● Inspected final products to assess compliance with quality standards and established tolerances.

● Supported machine operators in setup and operation of production equipment resulting in efficient runs.

● Supported current production needs by moving items between equipment, conveyors and staging areas.

● Assembled automotive products according to changing daily work orders and specific customer needs.

● Took on additional shifts during peak work periods to keep projects on schedule.

● Conducted quality inspections of finished products and made minor repairs to meet project expectations.

● Maintained maximum organization and productivity by properly sorting project components on work tables.

● Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.

● Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.

● Reviewed job specifications to determine appropriate setups for production runs.

● Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.

● Documented production information via daily system logs and discussed issues with management.

JANITOR/MAINTENANCE/PRODUCTION 06/2020 to 03/2021

Serta Simmons Bedding Cullman, AL

● Resolved issues quickly to maintain productivity goals.

● Managed continuous improvement initiatives to drive gains in quality, flow and output.

● Reviewed work for quality and compliance with company standards and design specifications.

● Standardized production procedures, job roles and quality assurance guidelines.

MANAGER 06/2019 to 06/2020

Wacked Out Weiner Cullman, AL

● Accomplished multiple tasks within established timeframes.

● Onboarded new employees with training and new hire documentation.

● Cross-trained existing employees to maximize team agility and performance.

● Maximized performance by monitoring daily activities and mentoring team members.

● Evaluated employees' strengths and assigned tasks based upon experience and training.

● Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

● Developed and maintained relationships with customers and suppliers through account development.

● Established and updated work schedules to account for changing staff levels and expected workloads.

● Delivered feedback to decision-makers regarding employee performance and training needs.

● Applied customer feedback to develop process improvements and support long-term business needs.

● Conducted monthly inventories of raw materials and components on work floor.

● Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage. SHIFT MANAGER 03/2005 to 08/2013

Lennys Sub Shop Madison, AL

● Trained and mentored new employees to maximize team performance.

● Supervised employees and oversaw quality compliance with company standards for food and services.

● Kept employees operating productively and working on task to meet business and customer needs.

● Coached crew members to optimize performance and motivate toward more efficient work.

● Exercised composure under pressure and in escalated customer service scenarios.

● Excelled in every store position and regularly backed up front-line staff.

● Worked closely with team members to schedule breaks and shifts to meet state regulations.

● Cooperated with coworkers to improve customer experience and manage storefront.

● Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

● Adhered to company standards and compliance requirements for operations and cleanliness of areas.

● Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

● Managed schedules, accepted time off requests and found coverage for short shifts.

● Checked building to confirm maintenance and cleaning met code and regulations.

● Trained back-up associates and led crew members in managing operations of storefront.

● Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth. EDUCATION

High School Diploma 05/2006

. East Limestone Highschool, Athens, AL

Contact this candidate