Customer Support

MOIRA E. SPENCE 720-***-**** *************@*****.*** NLV, NV

RESOURCEFUL, HONEST, VERSATILE

VALUE PROPOSITION

I am a Versatile and Original Thinker––Passionate about educating internal and external contributors to establish the best possible working relationship. I have a successful track record of sales and management in numerous business settings throughout my career in the service industry––delivering on promises, and consistently exceeding expectations. I have a work ethic that people admire. Core Competencies:

• Managing Daily Business Operations, Sales, SFDC, Fiscal Functions, Inventory and Purchasing

• Building Rapport, Credibility and Trust through Consultative Strategies

• Establishing and Maintaining Loyal Client Relationships Key Strengths & Values:

• Focused, Disciplined and 100% Engaged on the Job––Able to Efficiently Manage Multiple Priorities

• Responsive in time management to project deadlines, attention to detail, driven to achieve personal and team goals.

• Exemplify Integrity, Accountability and an Exceptional Work Ethic.

• Tech Note: iOS and PC user. 45 WPM.

CAREER HIGHLIGHTS

Dempsey, Roberts and Smith Law Firm Intake/ Customer Service June 23- present Establish immediate rapport with members with legal issues. Ask probing questions and quickly interpret various scenarios to gather the correct information to triage to the attorney while ensuring no conflict of interest. June’s Legal Services, LLC- Las Vegas, NV Driver/Runner December 22- June 23 Nationwide Legal Services, LLC- Las Vegas, NV Driver/Runner July 22 – December 22 Pick up and deliver legal documentation between: law offices, doctor’s offices and various businesses and most courts throughout Southern Nevada. All while providing excellent customer service via communication and interaction, with internal and external customers. Nevada Private Investigators Licensing Board Card Holder until July 2027.

Las Vegas Medical Transport - Las Vegas, NV Customer Service Rep/Driver March 2021-May22 Provide excellent customer service while transporting Medical and Dental Patients all over the valley. I use various apps to navigate and provide my employer my location throughout the day. Critical thinking constantly used to determine best navigation routes, interacting with a myriad of people, and traveling safely through challenging driving conditions.

MADDEN & ME - Denver, Colorado Pet Sitting, Dog Walking Owner-Operator July 2013 to June 2020 Created this business in a saturated market and quickly differentiated the business from the competition. Achieved CPR and First Aid Certification for both Canines and Felines. Distinguished services by being highly responsive while providing a full range of services at no extra charge I was on call 24/7, bonded, insured and striving to provide a high quality and amazing experience to both pets and their owners. EDUCATION

MARYMOUNT COLLEGE AT FORDHAM UNIVERSITY - Tarrytown, New York Graduated with a Bachelor of Arts in Communications Concentration in Business Management and Psychology

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