Customer Service Business Development

Dawn Kirch

Hoffman Estates, IL. *****

Phone: 865-***-****

Email: *************@*****.***

Dedicated customer service professional with experience in a fast-paced environment seeking an opportunity in a team orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. I am looking for a position that can include customer service, sales, as well as the day-to-day operations of a department.

Skills:

Hard Working

Punctual

Positive Attitude

Customer Service Oriented

Sales / Goal Oriented

Average Computer Skills

Driven

Determined

Light Bookkeeping Skills

Experience:

Innovation Group April 24, 2023 – August 1, 2025

Customer Service

Handling inbound and outbound calls in a high-volume call center, accident reporting, collision, accident tows, booking rentals, customer service, problem solving, routing calls and working with company’s CRM

Throughout my career, I have developed strong communication skills, adaptability, and the ability to resolve complex customer concerns efficiently. My hands-on approach and commitment to delivering high-quality service have allowed me to thrive in both independent and collaborative environments. I consistently prioritize clear documentation, effective multitasking, and a positive customer experience, drawing upon an extensive background in service-oriented roles that demand reliability, discretion, and professionalism. These qualities have equipped me to handle a variety of challenging situations and to contribute positively to any organization.

Self Employed 2022 - 2024

Pet Sitting by Dawn

Sole Proprietorship built the business from the ground up. Day-to-day running of the business, advertising, bookkeeping, year-to-date, customer service & sales.

Self Employed 2022

Domestic Work/Caregiver

I worked as a caregiver for a woman with advanced MS. My responsibilities were personal care, getting in & out of bed, food prep, housekeeping, caring for her dog & plants, her boyfriend's bookkeeping & year to date for his painting business.

SMS Business Consulting 2022

Business Development

Made outbound calls to business owners to set appointments for business consulting services.

Schaumburg Toyota 2021

Business Development / Internet Department

Made outbound calls, emails & texts, answered leads, sales, setting appointments, took inbound calls answering customer questions & routing calls, worked with their CRM. For a reference, ask for CJ the Sales Manager.

Self Employed 2021

Domestic Work/Caregiver

I worked as a caregiver for a woman with advanced MS. My responsibilities were personal care, getting in & out of bed, food prep, housekeeping, caring for her dog & plants, her boyfriend's bookkeeping & year to date for his painting business. Anything they needed done.

Schaumburg Honda Automobiles 2019 - 2020

Business Development / Internet Department / Kelly Blue Book Department

When I was laid off due to COVID I was managing their Kelly Blue Book Department. I made 150 outbound calls per day, setting appointments, writing texts, sending emails & sales, and working with their CRM.

J&D Expediting LLC. Trucking Company 1995 - 2019

Owner, President

Day-to-day running of business, bookkeeping, accounts payable & receivable, year-to-date reports. Anything it took to keep the business running profitably & smoothly.

Dog Grooming by Dawn 1993 - 1995

Sole Proprietorship

Built the business from the ground up, bookkeeping, year-to-dates, customer service, sales, advertising, maintenance, day to day operations.

Gingiss Formalwear 1980-1989

Traveling Assistant Manager Retail

Customer service, sales, day-to-day operations, bookkeeping, inventory, maintenance of the stores.

Education:

Graduated from Hoffman Estates High School – Diploma Received

College Courses, Harper College - Intro to computer programming, sales, management, marketing.

Contact this candidate