Project Manager Scrum Master

PATRICK M. BACHOFNER

Ave Maria, FL 317-***-****

*****@*******.*** linkedin.com/in/patrick-bachofner PROJECT MANAGER SCRUM MASTER SAFE PRACTITIONER

Accomplished leader with extensive experience guiding diverse, virtual, and cross-functional teams through complex initiatives. Excel at fostering collaboration, aligning stakeholders, and building high-performing cultures to deliver impactful results. Known for exceptional communication skills, adaptability, and strategic problem-solving to drive projects forward and overcome challenges. Consistently inspire trust and maintain focus under pressure, ensuring projects are completed on time, within budget, and to high user satisfaction standards. Insures that all projects include a formal change management process to maintain project scope. Areas of expertise include:

• Agile & SAFe Frameworks

• Program Management

• Virtual Team Leadership

• System Integration

• Application Development (Design,

Development Integration)

• Mainframe Modernization

• Network & Infrastructure Migration

• Business Intelligence & Data Warehousing

• Enterprise PMO member and mentor

• Built the enterprise data warehouse for NGS

TECHNICAL EXPERTISE

Hardware: IBM, Cisco, Dell, Intel-based servers

Operating systems: Windows 2011, IBM mainframe OSs (zOS, VM-ESA, VSE-ESA), Windows servers, Midrange systems)

Languages and Software: SQL, COBOL, IBM Assembler, PLS, CICS, VSAM, VTAM, Visio, Microsoft Office Suite (MS Word, MS Excel, PowerPoint)

Databases: SQL Server, Oracle, DB2, IMS, Data Warehouse, MicroStrategy Other: Microsoft Project, Attachmate, Multi-vendor connectivity, TCP-IP, SNA, RightFax, NeverFail, CA-VIEW, ICD-10, LRS PageCenterX, Axosoft, Jira, Confluence, Enterprise data warehouse. SELECTED ACCOMPLISHMENTS

Migrated NGS Data Warehouse and internal development teams from Waterfall to Agile Scrum, then to SAFe, improving delivery speed and adaptability. Led the team in establishing the enterprise data warehouse.

Led virtual teams to deliver application development projects, implement enterprise-wide desktop faxing, and complete TLS 1.1 encryption migration, enhancing security and efficiency.

Restarted and delivered $72M systems integration project in Thailand, resolving application instability and achieving successful Phase I rollout. Reviewed design, development, and integration.

Built high-performance application development team at Indiana PERF-TRF, delivering 8 major system enhancements at less than half proposed cost, increasing stability and quality through robust testing and standards-based development.

Established IT service organization at Indiana FSSA, re-engineering service delivery to achieve 97% customer approval at under half Gartner benchmark costs, supporting critical state assistance programs across 240+ locations.

Transformed development organization to achieve CMMI Level 3 certification, strengthening process maturity and quality. Process included formal project change management. PROFESSIONAL EXPERIENCE

NATIONAL GOVERNMENT SERVICES (NGS), a division of Elevance Health, Indianapolis, IN Sep 2009 – July 2025 As part of Elevance Health, NGS supports the administration of federal healthcare programs. $48.8B in revenue and 1,700+ employees.

Technical Program Manager-Scrum Master

Technical Program Manager in IT PMO overseeing 3 NGS Agile teams (SAFe and Scrum) to deliver critical infrastructure and business application projects. Led large-scale network migrations, enterprise application upgrades, and regulatory compliance initiatives, managing cross-functional virtual teams and external vendors to ensure seamless delivery with minimal business disruption.

Directed migration from CMS AGNS (frame-relay) to CMSNET (MPLS), upgrading 30+ applications, IVR software, and desktop software for 2,000+ users, completing with minimal impact to operations.

Managed implementation of new Claims Management System, enhancing operational efficiency and supporting regulatory compliance.

Led ICD-10 conversion project for Medicare Providers, overseeing 54,917 projected work hours across IT and business teams to meet federal coding standards.

Served as Program Manager for strategic automated claims processing application, streamlining workflows and improving processing accuracy.

Oversaw Data Warehouse Business Intelligence program, providing actionable insights to support business decision-making and drive operational improvements.

Transitioned 3 NGS Agile teams to SAFe Agile development, increasing delivery consistency and cross-team collaboration.

Coordinated and managed virtual teams of NGS developers and external vendors, ensuring alignment and timely execution of project milestones.

ROLES HELD PRIOR TO 2009

BACHOFNER CONSULTING, INC. (BCI), Carmel, IN

Information Technology Company – IT consulting and Project Management Consultant & President

Provided strategic IT consulting and project management services, leading complex technology initiatives, modernizations, and operational improvements for government and international clients.

• Directed major system upgrades and migrations, including mainframe modernization, network and server overhauls, and large-scale application transitions across 100+ locations.

• Led development and enhancement of critical financial, tax, and retirement systems, delivering solutions under budget and improving service to thousands of stakeholders.

• Designed and implemented project management methodologies and business process re-engineering initiatives, reducing costs, streamlining operations, and enhancing customer service for state agencies.

• Managed complex international and multi-agency projects, coordinating cross-functional teams of up to 75 staff to deliver large-scale system integrations.

IBM CORPORATION, Indianapolis, IN

Consulting Systems Engineer and Project Manager

EDUCATION

Bachelor of Science (BS), Mathematics, St. Bonaventure University, St. Bonaventure, NY Graduate work in Systems Information Science, Syracuse University TRAINING & CERTIFICATIONS

PMI PMP Certified

PMI-ACP

PSM I

SAFe for Teams Practitioner

SAFe Advanced Scrum Master

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