It Systems Program Manager

Marcus Calloway

Email: ***********@*****.*** - Phone: 872-***-****

PROFESSIONAL SUMMARY

Seasoned Technical Program Manager with 20+ years of experience driving enterprise-wide technology initiatives, hardware and device rollout programs, and vendor contract management. Proven record managing complex, multi-stakeholder programs with scalable rollout frameworks that balance efficiency, compliance, and operational feasibility. Adept at risk mitigation, stakeholder engagement, and resolving contractual and logistical blockers to ensure successful delivery of large-scale provisioning programs.

CORE SKILLS

Program & Project Management • Device Rollout & Provisioning • Vendor & Contract Management • Risk Mitigation • Logistics & Supply Chain Coordination • Stakeholder Alignment • Agile & ITIL Methodologies • Microsoft Project • Power BI • Azure • ZScaler • Compliance & Policy Enablement • Continuous Process Improvement

PROFESSIONAL EXPERIENCE

ITW – Glenview, IL

IT Vendor Program Manager (Contract) - October 2024 – March 2025

- Led Managed Device Rollout and Provisioning program across 7 business segments, developing and executing a scalable rollout framework ensuring efficiency, compliance, and operational feasibility.

- Partnered with stakeholders to identify and resolve logistical and contractual blockers, maintaining on-time and within-scope delivery.

- Oversaw vendor relationships and contract modifications with CDW, HP, Lenovo, AT&T, Verizon, and Bechtle, ensuring alignment with IT compliance and performance metrics.

- Built Power BI dashboards to track provisioning progress, SLA adherence, and operational KPIs, enabling data-driven risk mitigation.

- Collaborated with procurement and infrastructure teams to update contracts, manage hardware distribution, and mitigate supply risks.

Youth Guidance – Chicago, IL

Senior Technical Project Manager - October 2022 – October 2024

- Directed enterprise-level Salesforce and hardware provisioning programs across 10+ departments, leading distributed cross-functional teams and managing $500K+ budgets.

- Oversaw planning, ordering, and rollout of managed devices to ensure compliance and operational consistency.

- Developed processes for scalable provisioning frameworks, risk tracking, and issue resolution in alignment with IT governance.

- Enhanced project transparency and risk management through Power BI dashboards and risk registers.

- Partnered with external vendors and consultants to align hardware delivery and software integration schedules.

East Lake Management Corporation – Chicago, IL

Senior IT Manager - March 2020 – October 2022

- Led large-scale device provisioning and IT infrastructure modernization across 40+ locations, achieving 98% uptime.

- Negotiated multimillion-dollar contracts with AT&T, CDW, and Comcast, driving $5M+ in cost savings while optimizing rollout efficiency.

- Managed vendor partnerships for Microsoft 365 and ZScaler, ensuring secure and compliant rollout processes.

- Developed policies and processes improving device lifecycle management and reducing onboarding times by 30%.

- Oversaw risk and change management activities for compliance-driven deployments.

Loyola University Medical Center – Maywood, IL

UAT Coordinator & Project Lead - May 2018 – March 2020

- Coordinated device provisioning and vendor-led testing for $50M EMR upgrade, ensuring full compliance with HIPAA and HITECH standards.

- Directed rollout planning for hospital device infrastructure, identifying and resolving delivery bottlenecks.

- Achieved 98% defect detection rate and 100% on-time implementation milestones.

- Partnered with vendors to ensure system readiness and compliance documentation was in place for audits.

Blue Cross Blue Shield of Illinois – Chicago, IL

Senior Business Analyst - July 2016 – May 2018

- Supported rollout of secure VPN and device connectivity solutions for 1,000+ users across multiple offices.

- Collaborated with IT and vendor teams to ensure consistent configuration management and hardware compliance.

- Facilitated communication between technical and business stakeholders for smooth program execution.

Presence Health – Chicago, IL

IT Client Services Manager - January 2001 – July 2016

- Directed hardware deployment and vendor management across seven hospitals, provisioning 5,000+ devices.

- Improved device rollout time by 40% through optimized logistics coordination.

- Managed vendor relationships, achieving 60% reduction in procurement cycle delays.

- Led IT support team of 10, reducing customer-reported issues by 45%.

- Implemented asset tracking and device lifecycle management for operational transparency.

EDUCATION

Master of Business Administration (MBA) – DePaul University, Chicago, IL

Master of Project Management – Keller Graduate School of Management, Chicago, IL

Bachelor of Science, Electrical Engineering Technology – Purdue University, West Lafayette, IN

CERTIFICATIONS

Project Management Professional (PMP) • ITIL 4 Foundation • Six Sigma Green Belt • Monday.com Platform Certification

TOOLS & TECHNOLOGIES

Microsoft Project • Power BI • Salesforce • ZScaler • Azure • ServiceNow • Freshservice • Jira • Smartsheet • SharePoint • Active Directory • Epic • Cerner • Microsoft 365

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