Business Analyst Financial Services

Israel Aldape Jr.

ݢݡݠݟLeander, TX ᔎᔏᔐ 512-***-**** ᝀᝁ ********@*****.***

Professional Summary

Business Analyst and Senior Consultant with 15+ years of experience delivering process improvements, business technology solutions, and cross-functional project management in telecom, financial services, and banking. Experience with leveraging AI-powered tools such as ChatGPT and Copilot to streamline requirement gathering, enhance stakeholder collaboration, and automate user story development. Skilled in SDLC, Agile, system migrations, and compliance initiatives. Recognized for driving operational efficiency, risk mitigation, and strategic alignment.

Professional Experience

CGI Technologies – Sr. Consultant / Business Analyst June 2009 – Present Telecommunications & Financial Services Portfolio Manager – Product Retirement Process – Telecommunications Client

Directed retirement of 100+ telecom products, coordinating across legal, regulatory, and product teams.

Streamlined compliance reviews, reducing approval timelines by 20%.

Oversaw customer exception process, resolving compliance extension requests with senior stakeholders.

Partnered with analytics teams to ensure accurate product mapping in BI systems. Business Analyst / Project Coordinator – Financial Services Client

Led requirements-gathering sessions; produced business requirement documents

(BRDs), functional designs, and user stories to support strategy changes across for example CACS, CAS, Strata, etc.

Designed mock-ups and interface prototypes to align with business needs.

Created and coordinated SIT/UAT testing, launch, and post-deployment support across multiple upgrades.

Reconciled inventory volumes between source system(s) and vendor reports to ensure accuracy in segment volume places with agencies.

Mentored teams and aligned program-level coordination across initiatives. Business Analyst – Product Repricing & Migration Initiative - Telecommunications Client

Automated contract term updates with Test Savvy scripts, improving efficiency.

Supported pricing strategy to migrate customers from legacy to cost-effective solutions.

Reconciled disconnections and migrations to ensure accurate reporting and compliance. Dell Financial Services – Business/Systems Analyst II April 2002 – June 2009 Financial Services

Served as SME for TSYS Collection Recovery System (TCRS) and Ontario applications.

Improved account flow processes, boosting departmental efficiency.

Developed reporting to meet business needs and regulatory requirements.

Mentored junior analysts and supported cross-department collaboration. Technical Skills

Business Analysis & IT Disciplines: Requirements Gathering, Functional Design, SIT, UAT, Regression Testing, BRD/User Stories, Change Requests Applications: CACS (8.2, 9.1–9.3), Recovery Accounting Subsystem (CAS), Strata, Infolease, Vision Plus, Salesforce

Technical Tools: ChatGPT, Copilot, Oracle SQL Developer, FTP, Business Objects/BI, Web Focus, Test Savvy,

Industry Expertise: Financial Services, Banking, Telecommunications Collaboration & Productivity: ChatGPT, Copilot, Microsoft Office Suite (Word, Excel, PowerPoint, Visio), SharePoint, MS Teams

Education

St. Edward’s University – Business Administration & Management

Austin Community College – Liberal Arts Studies

Certifications

Computer Assisted Collection System (CACS) – Functional

Strata Functional

Languages

English (Native)

Spanish

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