Child Support Case Management

PROFESsIONAL SUMMARY

SKILLS

ROBIN HORNE

Clovis, USA 93611

+1-559-***-**** - ***********@*****.***

A dedicated professional with track record of managing child support cases effectively and efficiently for over 20 years. Proven ability to handle sensitive information and work within legal guidelines to ensure fair outcomes. Valued for team collaboration and adaptability in dynamic environments, with strong skills in negotiation and communication.

Skilled in case management, conflict resolution, and legal documentation. Reliable and goal-oriented, with commitment to achieving results. AccOMPLISHMENTS

Interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.

Strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addresing issues, with focus on optimizing processes and supporting team objectives. Collaborated with team of Family Law Attorneys, Child Support Agents and Administrators in the development of a new and improved court team. Client confidentiality, interviewing and

communication

Court testifying & Case presentation

Case analysis and Case management

Time management and Multi-tasking

Skilled in Reliability and

Professionalism

Adaptability and flexibility

Decision-making

Legal terminology and assisted Family

Law Attorneys in preparing cases for

court

Cross-cultural sensitivity and

Multicultural awareness

Problem Solving abilities

Attention to detail and Organizational

Skills

Excellent communication and Active

Listening skills

Community resources and Outreach

Relationship and Team building skills

WORK HISTORY

Task prioritization

Computer, Phone, and Written

Communication Skills

05/2023 to (04/2025 Child Support Agent

Johnston County Child Support - Smithfield, NC

. Investigates and enforces child support orders. Provide support and guidance to families.

" Investigate cases in arrears

" Establish paternity and child support orders

Determine and initiate appropriate actions

" Apply relevant laws and regulations

Interview clients

Use the Automated Case Tracking System (ACTS) and other electronic systems Contact employers

Initiate court action

Testify in court proceedings

" Monitor financial compliance

06/2022 to 05/2023 Uber Driver

Conflict resolution

Uber - Raleigh, NC

Audit case & financials

" Navigated times. efficiently using GPS technology to optimize routes and minimize wait Managed time effectively to accommodate diverse schedules while maximizing ride availability.

Developed strong communication skills while interacting with diverse groups of riders daily.

Followed company guidelines and policies when interacting with passengers. care.

" Assisted passengers with loading and unloading luggage for enhanced customer Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.

Completed daily vehicle maintenance, repair and cleaning to guarantee dependable and safe ride.

10/2021 to 06/2022 Insta Cart Shopper

" Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.

Insta Cart-Raleigh, NC

good selections for customers.

" Maintained high satisfaction ratings by completing orders quickly and making Delivered items to customers on desired schedules by managing time efticiently and planning effective routes.

" Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.

Demonstrated excellent problem-solving skills when addressing customer concerns or issucs during the shopping process.

. Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

expiration Adhered to dates strict on quality perishable standards, items. carefully selecting fresh produce and checking

. and Served purchasing. customers with knowledgeable, friendly support at every stage of shopping 03/2021 to 12/2021 Food Delivery Driver

Grub Hub and Door Dash- Raleigh, NC

. delivery Delivered schedules. food items promptly, ensuring customer satisfaction and adherence to Navigated deliveries. efficiently using GPS technology, optimizing routes for timely

" Maintained minor repairs. vehicle cleanliness and functionality through regular inspections and

" Maintained restaurant staff a high members level of and professionalism customers. throughout interactions with both Followed Maintained customer contact traffic accurate laws details documentation during to enable delivery tracking of for delivery safety history of logs, and pedestrians order maintain information and accurate other and vehicles. records. 08/2020 to 03/2021 Medicaid Caseworker

Johnston County Dept of Social Services Smithfield, NC

" 1. Processed benefits applications for medical assistance.

" 2. Conducted phone interviews with applicants, explaining the benefits process and which programs were available.

"

3. Informed applicants/clients of other agencies providing useful or related assistance.

" 4. Granted, modified, denied or terminated assistance based on key information and eligibility determination.

" 5. Reviewed financial information from clients to determine eligibility. 6. Entered client's information and files into databases for further review and racking.

. 7. Worked with other agencies to obtain, or provide, the intornation needed for a case I was working on or one they were working on.

"8. Called and spoke to employers to obtain income information for a client. 04/2018 to 03/2020 Eligibility Worker II

Fresno County Dept. of Social Services -Fresno, CA

. 1. Processed benefits applications and documents tor food stamps and medical assistance.

.Conducted interviews with applicants, explained the benefits process, and which EDUCATION

04/1998

programs were available.

. Entered client's information and files into databases for further review and tracking.

A Cathered financial information from clients regarding income, assets, and debts.

. 5. Granted, modified, denied, or terminated assistance based on key information and eligibility determination.

" 6. Informed clients of other agencies providing useful or related assistance, 7. Maintained positive working relationships with fellow staff and management. 04/1998 to 04/2018 Child Support Specialist III

Fresno County Child Support Services - Fresno, CA

. 1. Preparing and filing legal family law documents pertaining to Child Support.

(Ex: Summons and Complaint to establish paternity and Child Support, Review and Adjustment/Modification, Contempt, Writ of Execution, Bank Levy, Wage Withholding)

" 2. Assisted Family Law Attorneys, both in and out of court, with Child Support related matters.

" 3. Reviewed Income and Expense information, tax return, W2, pay stubs, bank statements, to determine each parent's income and visitation timeshare.

" court. 4. Able to do a Guideline Calculation/Disso Master and present it in, or out, of

" 5. Testified in court for Child Support Contempt cases.

" 6. Assisted Chief Child Support Attorney in State Arbitration hearings. 7. Interviewed parents in person and over the phone. 8. Worked locate and utilized phone, computer and other resources to be able to serve and enforce orders

" 9. Worked on Court Team, Walk In Team, Phone Team, UIFSA Teamn (Uniform Interstate Family Support Act), Audit Team.

" 10. I was 1 of 3 Child Support Officers chosen to set up Child Support Services at the new B.F. Sisk Court House in Fresno, CA once it was opened. I attended meetings with Child Support Attorneys, Child Support and Court House staf, and Administration for both departments, to present and train them on howit would work.

Associate in Science (AS): Sociology

Fresno City College - Fresno, CA

CERTIFICATIONs AND LICENSES

. Driver's License February 2021 to December 2028

. CPR Certification

" First Aid Certification

Professional In Human Resources

" CDL

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