Customer Service Data Entry

Jennifer Dominguez

**********@*****.*** 316-***-**** Wichita, KS

SUMMARY

Seasoned professional with 15 years of experience In customer service, project coordination, and claims management seeking professional role. Demonstrated expertise in client relations, problem resolution, and team collaboration. Proficient in data entry, time management, and possesses strong communication skills in English, Beginning Spanish, and Classroom Level American Sign Language.

WORK EXPERIENCE

All Saints Home Care.

Wichita, KS

Caregiver

May 2025 — Present

•Take care of my son that has developmental disabilities.

•Assist him in his daily activities of living. Transport him when needed.

•Administering medication as necessary, as well as scheduling appointments

Anesthesia Billing, Inc.

Newton, KS

Patient Account Representative

July 2025 — October 2025

•Post payments to client accounts on behalf of their patients

•Run reports to ensure accuracy

•Do end of month close-outs

•Assist clients in all their billing needs

Moore Water and Air

Wichita, KS

Sales/Service Depart.

January 2024 – January 2024

•Learned the sales department script then transferred to service department

•Learned dispatch and how to route the next day calls

•Learned how to call out to drivers on critical calls to get customers taken care of Learned how to process Invoices

EIG Insurance Center

Wichita, KS

Claims Specialist

July 2024 – October 2024

•Process new and ongoing insurance claims, establishing initial contact with policyholders to obtain detailed accounts and Initiate claims resolution.

•Assess and identify policyholder needs throughout the claims process, facilitating communication between adjusters and insurance companies to expedite claim completion.

•Maintain meticulous daily records and monitor claim progress to provide timely updates to policyholders upon request

Remotasks Wichita, KS

Wichita, KS

Freelance Project Associate Dec 2023 - Dec 2024

December 2023 – December 2024

•Assist with Generative Al initiatives, ensuring confidentiality and adherence to information sensitivity protocols.

•Engage in Al-related tasks, demonstrating a commitment to maintaining data integrity and security.

•Manage project timelines effectively, prioritizing tasks to meet deadlines within the Al domain.

Foundever

Wichita KS

Customer Service Representative

February 2024 – July 2024

•Maintained accurate records of customer interactions, ensuring privacy and adherence to data protection protocols.

•Processed customer account information with precision and communicated effectively to ensure clarity and understanding.

•Assessed client inquiries, delivered problem resolutions, and adhered to standard operating procedures.

International Cultural Exchange Services

Amarillo, Tx

Local Coordinator

March 2022 – August 2023

•Conducted thorough interviews with potential host families to ensure safe and suitable living environments for exchange students.

•Collaborated with high schools to determine the enrollment capacity for foreign exchange students.

•Managed the application process for host families, adhering to strict guidelines to maintain the welfare of the students.

Stay-At-Home-Mom

Wichita, KS

Domestic Manager

June 2009 – November 2022

•Managed household operations, including the delegation of tasks and fostering an environment conducive to the development of responsibility, self-control, and self-confidence.

•Provided comprehensive care addressing the physical, emotional, intellectual, and social needs of family members.

•Guided children in establishing healthy personal habits and monitored well-being, including administering medication and coordinating medical appointments as necessary.

•Assisted with educational activities, including support with school projects, and maintained accurate management of family financial obligations.

EDUCATION

Ultimate Medical Academy

2024

Diploma, Medical Billing and Coding

Wichita State University

201

Diploma, Criminal Justice

5

SKILLS

• MS Word • MS PowerPoint • Typing Skills • Written and Verbal Communication • Time Management

Skills • Data Entry • Team Player • Flexible • Multi-Lingual in Spanish • American Sign Language • Excellent Oral and Written Communication Skills

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