Customer Service Human Resources
Resume:
Sarai Knox
Cypress, TX 77433
*********@*****.***
Professional Summary
I would consider myself a creative visionary with a passion for cultivating fun and engaging environments for communities. I am known for my capability to work well under pressure in fast paced settings. Throughout my years of experience in marketing, human resources, and communications, I’ve learned the language of people; that is to say, I’ve learned the art of responding to input given by communities and/or my designated target audience. With a strong aptitude for problem-solving, I am able to accurately assess the administrative needs of my clients. Education
University of Texas at Austin, Austin, TX
Bachelor’s Degree (Sociology, Theater) — AUGUST 2022 - PRESENT Professional Experience
Curbside Store Partner
H-E-B — NOV 2024 - JAN 2025
● Upheld H-E-B customer service standards by communicating product availability, and variety to customers .
● Used a digital tool to retrieve and review customer orders .
● Audit orders for bagging, quality, completion, and adherence to customer notes. Supervising Youth Mentor
Kids Across America — MAY 2024 - AUGUST 2024
● Multitasked in front-desk operations such as organizing youth files, and personal belongings, and managing parent-client phone call inquiries.
● Developed and facilitated interpersonal skill-building activities for youth in the areas of conflict resolution, self-advocacy, and anger management.
Event Planner/Designer
HAVEN Student Fellowship, JRML Conference DECEMBER 2023 — JANUARY 2024
● Designed break-out event sessions, icebreakers, and networking events to foster member interaction and relationship building.
● Collaborated with staff on venue set design and decor, and emceed event sessions.
● Built and tailored a master conference schedule that met the needs of members socially Community Engagement - Outreach
HAVEN Student Fellowship, UT Austin — AUGUST 2023 - APRIL 2024
● Maintained organizational relationships, assessed community feedback, and coordinated logistics for major events, including but not limited to guest-speaker relations.
● Spearheaded catering efforts for large gatherings and conferences. Event Decor Staff
HAVEN Student Fellowship, JRML Conference DECEMBER 2022 — JANUARY 2023
● Assisted in building displays, organizing catering, and managing venue decor. Journalist
Supermodel Society Digital Magazine — FEBRUARY 2019 - AUGUST 2021
● Crafted compelling stories centered around black women’s wellness, fashion, and the realities of socio-economic discrimination, to inspire and develop a greater connectedness to self-identity within the black community.
Youth Mentor
Kansas Avenue SDA Church, Vacation Bible School — FEBRUARY 2017 - MAY 2021
● Developed and taught lesson plans and engaging activities based on VBS Core curriculum.
● Mentored over 20+ youth in the area of conflict resolution, and self-advocacy. Volunteer Experience
Note Taker for Students with Disabilities
UT Austin, SOC 302 — JANUARY 2024 - MAY 2024
● Synthesized comprehensive notes based on lecture material and uploaded them to UT Box to support student learning.
Extracurricular Activities
Texas Speech Competition Team Member
Texas Speech, UT Austin — AUGUST 2022 - JANUARY 2023
● Prepared for “dramatic Interpretation” and “poetry” categories of speech competition against rival organizations, representing the nationally recognized Texas Speech team of the University of Texas at Austin.
Skills
● Google sheets, Microsoft word, powerpoint presentation, canva.
● Communication, administration, marketing, content writing, outreach.
Contact this candidate