Project Manager Quality Control

PROFESSIONAL QUALIFICATIONS:

*+ years’ experience managing online questionnaire surveys for media industry

Experience programming online surveys with Decipher and Confirmit

Strong project management experience

Experience with Salesforce

Customer service experience

Experience with data manipulating

Business to business experience

Client relations experience

Mobile application experience

QC/QA experience

Proficient with Microsoft Word, and Excel

Strong communications skills

Strong attention to detail and problem-solving skills

PROFESSIONAL EXPERIENCE:

Inotiv Research

Quality Control Reports Coordinator II October 2024- Present

Verifying data is correct and precise according to GLP standards

Verifying data is present and correct in study books

Ability to accurately write report based on data that is presented to clients

Able to QC Clinical Pathology reports

Research Results INC April 2022 – June 2024

Director Quality Control

Responsible for management of QA department

Implementation of company initiatives

Creation of company standards

Integration of company standards, competencies, trainings

Consultation of new and existing clients to ensure their needs are met

Ability to pull resources from different departments to accomplish goals

Research Results INC March 2021 – April 2022

Project Manager / QA Analyst / Operations Analyst

Project Manager for different projects from creation with a client to the finished product

Manage quality checks on numerous projects including projects I am responsible for

Creating QA and Project Management documentation

Quality Control implementation

Comscore, Inc., Evansville, IN June 2016 – March 2021

Associate Survey Project Manager

Responsible for performing quality checks on questionnaire survey projects prior to launch; programming, fielding completion, ensuring that surveys go live, collect appropriate data, and target the correct population

Monitor and coordinate survey projects between different departments to ensure client satisfaction

Troubleshoot online survey project issues, document and track processes in Salesforce

Experience managing multiple projects from beginning to final execution to meet client’s business objectives

Springleaf Financial Services, Evansville, IN April 2001 - March 2016

IT Quality Assurance Specialist

Tested different functionality with company website

Tested and coordinated different aspects of company’s mobile application

Verified loan capabilities due to system changes within company network

IT Specialist

Troubleshooted different loan procedural issues

Troubleshooted and identified network issues within the branch system

Play It Again Sports, Evansville, IN August 1999 - December 2000

Manager

Attained position with managerial duties within two months of employment

Generated new business in a b2b sales environment

Coordinated job duties and schedule for employees

Trained new employees

Handled direct communication with advertisers and suppliers

EDUCATION:

Indiana State University, Terre Haute, IN

Graduated with a bachelor’s degree December 2014

Major: Business Administration

Specialization: Management

Ivy Tech Community College, Evansville, IN

Graduated with an associate degree December 2010

Major: Business Administration

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