Call Center Agent

CURRICULUM VITAE OF PHINDILE LUSIWE XULU

SURNAME XULU

NAMES PHINDILE L.

GENDER FEMALE

MARITAL STATUS SINGLE

TELEPHONE NUMBER 068-****-*** / 083-***-****

EMAIL ADDRESS *.*.****@****.**.**

ADDRESS 52 PATAL PARK PLACE

PHOENIX

DURBAN

DRIVER’S LICENECE CODE 10

NATIONALITY SOUTH AFRICAN

RACE AFRICAN

EDUCATIONAL QUALIFICATION

NAME OF SCHOOL ENTEMBENI HIGH SCHOOL

HIGHEST GTRADE PASSED MATRIC (GRADE12)

SUBJECT PASSED ISIZULU

ENGLISH

AFRIKAANS

HOME ECONOMICS

HISTORY

TERTIARY EDUCATION

NAME OF INSTITUTION DT NURSING SCHOOL

COURSE HEALTH PROMOTION OFFICER

QUALIFICATION OCCUPATIONAL CERTIFICATE IN HEALTH

PROMOTION

NAME OF INSTITUTION THEKWINI TVET COLLEGE

COURSE PUBLIC MANAGEMENT

QUALIFICATION NATIONAL N DIPLOMA

Motivated and customer-focused individual with strong communication and problem- solving skills. Experienced in handling customer enquiries, providing excellent service, and working efficiently under pressure. Seeking a call centre position where I can use my interpersonal and administrative skills to support customers and contribute to company success.

•

SKILLS & COMPETENCIES

• Excellent communication (verbal & written)

• Active listening and empathy

• Computer literacy (MS Office, CRM systems)

• Customer service and conflict resolution

• Time management and multitasking

• Teamwork and adaptability

• Telephone etiquette and professionalism

• Ability to work well in a fast-paced retail environment

• Team player with a positive and professional attitude

• Attention to detail and ability to follow procedures

• Customer service and client relationship management

• Strong problem-solving and conflict resolution abilities CALL CENTRE EXPERIENCE

Company: IGNITION

Position: Call Centre Agent

Duration: March 2021– November 2021

Key Responsibilities:

• Handled inbound and outbound calls, assisting customers with queries and complaints.

Provide accurate information about products and services and guide customers through processes or troubleshooting steps.

Inform customers about products and services and identify opportunities to upsell or place orders.

• Provided product and service information clearly and professionally.

• Escalated unresolved issues to appropriate departments and followed up on progress.

• Meet daily and weekly targets for call handling and customer satisfaction.

• Managed high call volumes efficiently and maintained a positive, helpful attitude. EMPLOYMENT HISTORY

NAME OF COMPANY : ZUBEDA K SEEDAT AND COMPANY

JOB TITLE : LEGAL SECRETARY

: NOVEMBER 2007-2020

JOB DISCRIPTION

Secretary to Attorney who deal with Magistrate’s Court and High Court work: - Firm under Road Accident Fund Panel

Opening and closing of files according to record.

Perform front desk duties by receiving mail and referring clients Filing/storage, tracing electronically/manually and retrieval of documents and files. Complete index and close files

Check for duplicate documents, before opening files and report on them . Allocate reference numbers and accurately capture related documents on different systems.

Attend to walk –ins clients

Ensuring the availability of stationery within the office. Provide information to clients on available services Ensure register is signed and accurately completed Open and maintain admittance register.

Ensure confirmation of meetings and management of diaries. Allocation of matters to responsible handlers/attorneys. Draft and send out letters to all Plaintiff’s Attorneys as required. Ensure all requests are handled and responded to within timeframe. Assist in making follow-ups on outstanding matters. Record all valuable articles as prescribed in the remittance register. Hand delivers and sign remittances to Finance.

Send wrong remittances back to Road Accident Fund via registered post and record reference number in register

Rendering administration services pertaining to all court cases and management Handle all arrangements regarding logistics

Maintain filing system

Sending monthly report and quarterly report to Road Accident Fund. Updating of files on a schedule on a daily basis.

Scheduling of appointments, Pre-trial Conferences

Attending on High Court Trial Rolls, preparing for Trials, briefing of Counsel. Direct communication with the Road Accident Fund handlers on a daily basis. Typing & preparation of all High Court documents: Summons, Subpoenas, Tenders, etc. General office duties.

Compile memorandums and presentations.

Acknowledge receipt of documents.

Arrange Conference meetings with relevant Attorneys Assist with drafting of statements and affidavits. Assist the attorneys with trying to settle matters. Diarize dates of trial and medico-legal appointments. Prepare documents, including legal briefs, court subpoenas, spreadsheets and other office-related letters.

Organize and maintain all legal files kept on-site. Maintain electronic-filing databases. Provide Attorneys with direct assistance, such as helping with research for cases, gathering necessary documents for trials and submitting paperwork to courthouses. Keep and update telephone list.

Scheduling of appointments

Liaising and dealing with Clients.

Daily typing of Court documents, acknowledge receipt of documents, arrange meetings, workshops and general administrative duties.

Handling incoming and outgoing faxes and mail.

Control telephone account on monthly basis.

Compile list of documents to be archived and submit to the supervisor. Keep records for archived documents.

DEBTOR FOR IQRAA TRUST AGENT UNDER THE LAW FIRM

• Manage multiple delinquent accounts for debt collection efforts.

• Keep track of assigned accounts to identify outstanding debts.

• Plan a course of action to recover outstanding payments.

• Negotiate payoff deadlines or payment plans.

• Handle questions or complaints.

• Investigate and resolve discrepancies in payments or accounts. REASON FOR LEAVING: RETRENCHED due to Covid 19

NAME OF COMPANY KOOBLAL INCORPORATED.

JOB TITLE RECEPTIONIST

JANUARY 2004-2007

Job description

Answering of Switchboard, screening and forwarding of telephone calls Keeping and updating the telephone list

Compile memorandums and presentation

Manage and maintain reception area

Scheduling of appointments, liaising and dealing with clients Typing of court documents, acknowledge receipt of documents and arranging meetings and Workshops

Welcoming visitors and directing them to the relevant office /personnel Undertaking daily administrative task to ensure the functionality and coordination of the company’s policies

Creating and maintaining an effective filing system Tracking stocks of office supplies and placing orders when necessary. Submitting monthly reports as assigned.

Compile memorandums and presentations

Liaising and dealing with clients on a daily basis Typing of Pleadings documents

Acknowledge receipt of documents

Arrange meetings, workshops and general administrative duties necessary documents for trials and submitting paperwork to courthouses. Keep and update telephone list.

Scheduling of appointments

Liaising and dealing with Clients.

REASON FOR LEAVING better opportunity

NAME OF COMPANY CURIOUS SHOP

JOB TITLE SHOP ASSISTANT

MARCH 2000-NOVEMBER 2003

Duties

• Arranging and labelling goods in the display shelves

• Assisting customers in finding the products they’re looking for

• Processing customer payments at the checkout point/till

• Addressing customer complaints and inquiries

• Providing shopping advice and recommendations to customers

• Cleaning and rearranging the store after hours

• Performing periodic price audits to resolve price discrepancies

• Collaborating with other team members to keep the sales floor area clean and organized

• Handling customer queries and maintain a friendly work attitude

• Assist in wrapping purchases to ensure safe travel

• Assisting shoppers to find the goods and products they are looking for

• Maintaining an in depth knowledge for store items to provide

• Advice / recommendation as needed.

REASON FOR LEAVING better opportunity

COMPUTER LITERACY

MICROSOFT OFFICE: MS Word, MS Excel, MS

ACCESS Well acquired with Outlook and

Internet.

I am a fast learner and I am willing to undergo any training in the Organization / Company as I have extensive computer skills and ability to work in fast paced environment and I am a team player.

REFERENCES

Call Centre : Thobeka Khanyile :076-****-***

*******************@*****.***

MS Nana Mofokeng (director) 074-***-****

*******************@*****.***

SYDENHAM Clinic: Sister Barbara Manager: 083-***-**** ROSE DEOKARAN (MANAGEREES:

ZUBEDA K SEEDAT AND COMPANY 031-***-****/2/3

Email: ********@*******.**.**

RESHMI RAMPERSAD 082-***-****

Email: ***************@*****.***

MUMTHA SINGH 084-*******

***********@*****.***

Contact this candidate