Project Manager Data Entry

Revenda L. Bannerman

470-***-**** ****************@*****.*** linkedin.com/in/revenda-banenrman-bb2067182 Atlanta, GA SCRUMMASTER® - PROJECT MANAGER - AZURE MIGRATIONS - SHAREPOINT DESIGNER - TECHNICAL WRITER Strategic Project Manager with Expertise in Operational Documentation, End-to-End Project Delivery, Compliance & Remediation, Cloud Migrations, SharePoint Design, DevOps Application Owner, & Technical Writing Highlights

Successfully Project Managed the migration of three applications to Azure Cloud in 2021 and 2022

03 Years Center of Excellence (COE) Midrange Application Administrator

25 Years Technical Writer and Curriculum Developer

20 Years Technical Project Manager

15 Years Methods & Procedures Project Manager

15 Years Executive Administrator at the SVP, VP, and Director Level

Expert Design Skills: SharePoint, Visio, MS Office, MS Teams, MS Project, tSpace,

Usage Skills: Azure DevOps, Portal, Subscriptions, JIRA, Monday.com, ServiceNow, Confluence, and Wiki Education & Certification

Bachelor of Arts Degree, Broadcast Management, Clark Atlanta University, Atlanta, GA (May 1989)

Certified ScrumMaster (CSM) – Scrum Alliance, Denver, CO, US Issued: December 20, 2024 Link: https://bcert.me/scuavmrlt

AT&T Agile Scrum Training Completion (April 2018)

AT&T Six Sigma Yellow Belt Certification (Sept 2008)

Microsoft Office Specialist (MOS) Certification (version 2003) Portfolio & References

Contains references, professional recognitions, and writing samples Link to Portfolio Professional Experience

Job Title: Technical Writer W2 Contractor

Company: Motion Recruitment Partners, LLC

Location: 3560 Lenox Rd NE Ste 1275, Atlanta, Georgia 30326 Start Date: September 5, 2023

End Date: February 14, 2025

Description: AT&T, 09/05/2023 – 02/14/2025

Technical Writer, SharePoint Administrator, and Administrative Assistant for Connect Car Release Project Managers. Projects included launching new ordering products for Internet-facing DNNs, Rate Plan Simplification on 5G prepay and postpaid rates across the US and Canada, as well as creating interface agreements and training materials for AT&T Solution Engineers. Created training material for the Product Development Engineer team called: Break the Glass (initiating data blocking during cyber-attacks) and Packet Flow Description (PFD), which is a new GUI replacing a manual system to submit 5G traffic classification change requests on user traffic. 2

Job Title: IT Project Manager W2 Contractor

Company: Tech Mahindra Americas Inc.

Location: 4501 N Point Pkwy, Alpharetta, Georgia 30022 Start Date: October 17, 2019

End Date: September 3, 2023

Description: Bank of the West W2 contractor, 09/23/2022 – 09/03/2023 As Project Manager for the Bank of the West (BotW) and Bank of Montreal (BMO) merger, I led Work Packages WP10 Resiliency and WP11 Architecture. I tracked server decommission dates for BotW access removal and used Clarity for project financial reporting and time sheet approvals. SharePoint was instrumental in managing DRB meetings, reporting, and documentation. A major achievement was creating a webpage for presentations, updating action item logs, and organizing issues by year. I also cleaned Excel spreadsheets, added sort filters, and wrote job aids that included hyperlinks, info mapping step/action tables, compliance data, and troubleshooting guidance. This aid supported seamless transitions and meetings. Despite challenges like coordinating meetings using Webex and MS Teams and limited access to BMO manager calendars before Legal Day 1, I maintained the BMO WP11 Merger Plan in Microsoft Project while hosting meetings and ensuring team alignment. AT&T Mobility W2 contractor, 10/17/2019 – 09/03/2023 I supported over 87 Legacy Voice and Data applications within the Network Provisioning and Capacity Management business domains, including 32 mission-critical and 4 business-critical applications. My role involved overseeing requests from Development, Production, Database, and System Support IT Application owners, ensuring seamless coordination and management. Specific accomplishments include project managing Azure Modernizations and working with stakeholders across IT leadership, application clients, and development teams. I performed roles such as application front door (AFD), estimator, design reviewer, outage manager, and problem investigator. I supported Tech Dev initiatives like Security Compliance, Business Continuity, Disaster Recovery, DevSec Ops onboarding, and Application Rationalization. As the SharePoint and tSpace Administrator, I designed custom sites, maintained repositories, and created tracking systems. My contributions ensured operational excellence and technical alignment for midrange legacy systems.

Company: AT&T Mobility

Location: Atlanta, Georgia

Start Date: September 11, 1995

End Date: October 16, 2019

Description: AT&T Mobility (Retired)

Project Manager for Network Services (AT&T Mgr. Kerry A. McDaniel) The COE team supports over 87 Legacy Voice and Data applications in the Network Provisioning, Capacity Management business domains. This includes 32 Mission-Critical applications and 4 Business-Critical applications. My COE role involved taking care of any requests that came to the Development, Production, Database, and System Support IT Application owners. Each request involved management, facilitation, coordination, and oversight.

3

AT&T Mobility, Atlanta, GA. Sept 2010- June 2019 Promotion Senior Technical Project/Program Management (Mgr. Kevin Cook)

Analyze information to determine the extent of end-user requirements and concerns

Document business processes for end users of new system-based equipment requirements

Assist in the development of standards and procedures transitioning to CVAAS &FirstNet

Consult with vendors and engineers to ensure functionality of software upgrades and audit tools

Ensure timely completion of all project requirements and approvals while adhering to copyright laws, regulations, and best practice standards

Liaison between various work groups: ATS, Operations, NP&E, Labs, Provisioning

Business Case Writing to obtain Audit Tool Funding AT&T Mobility, Atlanta, GA. Sept 2008- Sept 2010 Methods & Procedures Project Manager – General Network Operations (Mgr. David Ingram)

Documenting processes, organizational charts, workflows, and training materials

Designing custom SharePoint sites, a repository for project documentation and tracking

Processing and Performing Analysis on complex information concisely and effectively

Key Stakeholder Customer Support using Oracle, ColdFusion, and SharePoint databases

Technical Writer, Business Case Writer, Curriculum Developer, LCSC Trainer, Executive Reports AT&T Wholesale, Atlanta, GA. Feb 2003- Sept 2008 Associate Manager, Quality Control, Methods & Procedures Process Manager (Mgr. Debi Kuhl)

Provided desktop support for multiple applications, including production support, user documentation, and desktop upgrades.

Provided software application training to several call centers, improving effectiveness.

Worked collectively with the Desktop Design & Implementation and Wholesale Application Support Teams to communicate updates to client organizations and service representatives. AT&T Wholesale, Atlanta, GA. Feb 2003- Sept 2008 Associate Manager, Quality Control, Methods & Procedures Process Manager (Mgr. Rick LaGrange)

Designed, developed, and administered 22 SharePoint sites on the MS FrontPage platform for team collaboration and regulatory files archival. Created pages, customized lists, surveys, color- coded calendars, and more utilizing CorasWorks templates.

Supported several departments with administrative duties, such as assisting with projects that required research, data collection, SME assignments, analysts’ reports, due date reminders, auto-follows, mechanization features, process changes, and prevention of escalations.

Created and Maintained Documentation for external vendor processes and procedures AT&T Wholesale, Atlanta, GA. April 2001- Nov 2003 Promotion BellSouth Curriculum Developer Manager: (Mgr. Angela Hunn)

Developed technical training materials for complex and wireless service representatives

Processed software orders and invoices for BAPCO ACCESS Conversion: worked as their Trouble Reporter, Atlanta, GA. (Special Assignment Mgr. Jill Whitley) 4

HIGHLIGHT OF PAST WORK HISTORY (Before AT&T):

05/1989 - 09/1995

Georgia Public Television (GPTV) channel 8, Atlanta, GA, USA Associate Producer & Substitute Teacher, DeKalb County School System

• Georgia Public Television, Associate Producer: (Supervisor: Amy Scully) Duties: Development of Pledge Drive Promotional Breaks and Items, Pledge Talent, and Volunteer Training (1989

– 1992)

• Studio Manager & Photography Assistant (Supervisor: D. Lane) Duties: Assisted on album covers for musical groups: Abstract, Basic Black, and David Sea. Main duties involved the Lighting, Gels, Fogger, and E-Fans

Freelance, Production Assistant: (Supervisor: Varies)

• Actress: Department of Human Resources and Avenue of Our Years PBS Program

• Award: 1993 First Place Winner – Best Documentary for the Film/Video Festival: Gate City Bar

• On-Air Talent & Associate Producer: Georgia Public Television Pledge Drives

• Fulton County Public Library, Channel 16, Atlanta, Ga. (Camerawoman)

• Theatrical Work – Atlanta Civic Center (Production Assistant)

• Internships: WCNN All-News Radio 680 AM, WCLK 91.9 FM Jazz (1989)

• News Writer – WCLK 91.9 FM Jazz Station Black History Spots Substitute Teacher – DeKalb County School System

1989 – 1991

Duties: Maintained classroom management, followed lesson plans, and ensured a safe and productive learning environment in the absence of the regular teacher. Reference available upon request

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