Customer Service Data Entry
Resume:
Summary
Customer service specialist with ** years of experience providing excellent customer service through proactive telephone communications, email, chat ensuring smooth transfers, accurate information, and quick resolution of questions and concerns.
Skills
English, Administrative Experience, Communication Skills, Computer Skills, Customer Service, Cashiering, Microsoft Office, Customer service, Computer literacy, Time management, Microsoft word, Microsoft excel, Documentation review, Salesforce, Zendesk, Microsoft Office, VLOOKUP, Data Entry, 10 Key, Windows, Production Management Experience
Customer Service Representative/Inventory Specialist Marq Labs • La Vergne, TN
08/2023 - 03/2025
Data entered new applications and updated existing policies Escalated customer concerns to leadership for resolution Collaborated with team members to streamline data entry processes Responded to email requests within 24 to 48 hours
Managed customer queries and provided resolutions related to production scheduling Prepared daily and monthly inventory reports for supervisors Customer Service Representative/Data Entry
Saks Fifth Ave • La Vergne, TN
10/2020 - 08/2023
Data entering new applications and working on requests to data enter new information on existing policies Escalating customer concerns/issues to leadership for resolution when appropriate Entering and responding to email requests within 24 to 48 hours of receipt Collaborating with team members to streamline data entry processes Coordinating workloads and schedules for warehouse pickers, packers, sorters, and loaders Recording accurate data inventory records in Excel worksheets for any discrepancies and correcting them Following quality assurance procedures to accurately adjust inventory for defective, damaged, or over/short products
Cash Posting Clerk/Data Entry
Frost-Arnett Company • Nashville, TN
02/2019 - 10/2020
Efficiently processed payments from clients and consumers to meet daily deadlines Utilized data entry functions to accurately post digital checks and credit card payments Researched and corrected inaccurate information before posting payments Collaborated with team members to streamline data entry processes Escalated customer concerns to leadership for resolution when necessary Responded to email requests within 24 to 48 hours of receipt Education
Lakesha Holley
Rockvale, TN
*********@*****.***
High School Diploma
Warren Central Highschool • Bowling Green, KY
02/1997
Who's Who Scholarship
Languages
English
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