Customer Service Support Specialist

Ruth Wolford

Customer Service & Technical Support Specialist

Phone: 803-***-**** Email: ************@*****.*** LinkedIn: linkedin.com/in/ruth-wolford-1b1b36293

Professional Summary

Customer Service Specialist with 4+ years’ experience in high-volume call centers and remote support. Skilled in inbound call handling, technical troubleshooting, and upselling solutions to meet customer needs. Known for professionalism, problem-solving, and achieving one-call resolutions.

Core Skills

Call Center Operations, Customer Relationship Management, Technical Troubleshooting, Upselling & Cross-Selling, Conflict Resolution, CRM Documentation, Remote Work Tools

Experience

Teleperformance (Remote) – Revenue Agent (Contract)

Oct 2022 – May 2024

- Supported tax software users with product selection, account setup, and troubleshooting.

- Documented customer interactions in CRM; maintained resolution and satisfaction metrics.

Intuit / TurboTax (Remote) – Product Specialist (Seasonal)

Apr 2019 – Sept 2022

- Handled inbound calls for product issues; achieved one-call resolution.

- Guided customers to the right product; sold premium upgrades when beneficial.

American Red Cross (Volunteer) – Disaster Readiness Instructor

2020 – Present

- Trained adult learners in disaster preparedness; delivered presentations and workshops.

Education

MBA – Business Administration Trident University International (2019–2023) GPA 3.75

Associate’s Degree – Medical Administration Ultimate Medical Academy (2017–2019) GPA 3.8

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