Customer Service Property Manager

Yarnell Jethrow

*******.*******@*****.*** 470-***-**** 4155 Satellite Blvd, apt 725, Duluth, GA

SUMMARY

Dedicated and results-driven customer service professional with over 13 years of experience across diverse industries, including property management and retail. Skilled in conflict resolution, customer satisfaction, and remote service delivery. Proficient in RealPage OneSite, Yardi, and Microsoft Office, with a strong focus on organization, leadership, and operational excellence.

Currently pursuing a Bachelor of Business Administration with a concentration in Human Resources at Strayer University, expanding expertise in people management, organizational development, and business strategy. I am seeking a Human Resource position to leverage my skills in client relations, operations, and HR-focused leadership.

WORK EXPERIENCE

MMG – Management Group – Duluth, GA

Property Manager Apr 2024 – Present

Maximize occupancy and maintain a minimum 25% closing ratio through effective sales techniques and superior customer service.

Manage resident files and lease agreements using RealPage OneSite, maintaining detailed rental comparison records.

Handle client communications via phone, email, and online platforms with professionalism and clarity.

Approve invoices and manage accounts payable to ensure timely vendor payments.

Lead recruitment and training efforts to improve team performance and retention.

Collaborate directly with the property owner to support their goals and address operational challenges.

RPMLiving – Duluth, GA

Assistant Property Manager Apr 2023 – Apr 2024

Supported budget management, financial reporting, and month-end closing processes.

Contributed to occupancy rate increases while maintaining compliance with housing laws and Yardi software standards.

Managed resident communications and resolved inquiries to ensure high satisfaction and retention.

MAA – Gardens – Duluth, GA

Assistant Property Manager Feb 2021 – Apr 2023

Processed rent payments, deposits, and financial reports with accuracy and attention to detail.

Engaged with residents to resolve issues, improving overall satisfaction and retention.

Utilized Yardi to manage Statements of Deposit Activity and resident files.

MAA – McDaniel – Duluth, GA

Leasing Consultant Jun 2019 – Feb 2021

Increased occupancy rates through targeted leasing strategies and client engagement.

Prepared lease agreements and managed all rental documentation.

Supported resident retention through community engagement and responsive service.

Wal-Mart – Marietta, GA

Field Project Supervisor Nov 2014 – Mar 2016

Supervised retail operations and led a team of 35–55 associates to meet project goals on time and within budget.

Enhanced customer satisfaction through effective leadership and issue resolution.

Wal-Mart – Huntsville, AL

Customer Service Supervisor Mar 2013 – Nov 2014

Directed customer service operations, resolving escalated issues promptly and professionally.

Assisted with staff training, development, and retention initiatives.

Verizon Wireless – Huntsville, AL

Customer Service Analyst I & II Feb 2011 – Nov 2014

Resolved complex billing and service issues, ensuring customer loyalty and satisfaction.

Analyzed customer needs to recommend appropriate products and services.

Huntsville Hospital – Huntsville, AL

Cardiology Scheduler 2009 – 2011

Scheduled and confirmed patient appointments, managed records, and verified insurance coverage.

Collaborated with healthcare providers to maintain organized and efficient scheduling.

Responded to client inquiries via phone and ticketing systems (Zendesk, Jira).

Created internal knowledge-based content to streamline communication and processes.

EDUCATION

Strayer University – Atlanta, GA

Bachelor of Business Administration (BBA), Concentration in Human Resources — In Progress

(Expected Graduation: 2026)

Virginia College at Birmingham – Birmingham, AL

A.A., Respiratory Therapy May 2011

East Mississippi Community College – Scooba, MS

A.A., Business Administration May 2009

CERTIFICATIONS

National Apartment Leasing Professional (NALP), Jun 2019

SKILLS

Customer Service & Conflict Resolution

Sales Techniques & Upselling

Scheduling & Calendar Management

Bookkeeping & Financial Reporting

Yardi, RealPage OneSite, Microsoft Office Suite

Team Leadership & Training

Delinquency, Evictions & Collections

Organizational & Time Management

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