Customer Service Team Member
Resume:
Tiffany Macias
Newark, TX *****
*******.***********@*****.***
Professional Summary
Polished and professional [Type] team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict [Industry] compliance standards. Courteous and respectful with guests to maximize loyalty. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Night Manager
Taco Casa-Azle, TX
September 2024 to January 2025
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Achieved XX% increase in sales through effective staff training and motivation
• Implemented cost-saving measures that resulted in XX% reduction in expenses
• Collaborated with cross-functional teams to develop and execute marketing campaigns
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Created and maintained budgets, monitoring expenses to meet financial targets
• Negotiated contracts with vendors to secure favorable pricing terms
• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image Forklift Operator/Material Handler
FedEx Express-Fort Worth, TX
April 2023 to July 2023
• Lifts 50 lbs or above
• Works on scales
• Drives a tugger with freight weighing a ton
• Load and off load freight on Dolly's and trailers
• Handles international freight
Server
Fort Worth Boat Club-Fort Worth, TX
September 2022 to February 2023
I serve food and drinks to our members. I help decorate for events. I cleaned tables off.
• Handled 10 tables daily
• Took food and drink orders
• Prepared lunch, orders, dinner and breakfast
• Served meals
• Checked on guests frequently
• Managed cash, check, credit orders
• Maintained a clean work area
• Cleared tables
Server/Waiter, Catering
On the Border Mexican Grill and Cantina-Roanoke, TX February 2022 to July 2022
I am
• Handled a high volume of customers regularly
• Took orders
• Prepped lunch and dinner
• Served food
• Checked on guests frequently
• Welcomed guests as they arrived
Greeter/Cashier
Buffalo Wild Wings-Fort Worth, TX
December 2021 to February 2022
I am a hostess I greet people when they come in, sit them and clean tables, dishes. Nanny/Babysitter
College Sitters/Nannies and Tutors-Keller, TX
July 2021 to December 2021
I went to clients home to watch their children any age from newborn to teenagers. I would pick up from school, feed the dinner and snacks, took them to after school events, played with them, tutor them in school.
Caregiver/Personal Assistant
Visiting Angels-Justin, TX
April 2021 to September 2021
I am a income caregiver. I help give meds, bath, light house keeping. Take to appointments, run errands. Help with mobility, speak and to be a companion.
FedEx Delivery Driver
FedEx Ground-Fort Worth, TX
August 2020 to April 2021
I load and unload my van. I deliver packages to customers front door. I code any package that is a signature or wrong address. I log in and out of my scanner. I make sure my van is loaded from last stop to first stop.
Bartender
Venice Pizza & Pasta-Newark, TX
November 2019 to January 2020
Collected food, wine and appetizer orders from patrons and promoted upsell items. Checked identification of customers to verify age requirements needed for purchase of alcohol. Multitasked to meet customer, business operations and server needs with minimal errors or delays. Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently. Prepared and served over [Number] drinks per shift in high-volume [Type] environment. Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs. Attractions Associate
Fort Zoo-Fort Worth, TX
March 2019 to May 2019
Processed admission payments and provided tickets. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Improved operations by working with team members and customers to find workable solutions. Cashier/Restaurant Hostess
Arizola"s Mexican Rest-Lake Worth, TX
November 2017 to June 2018
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service. Processed customer payments quickly and returned exact change and receipts. Cashier
Valaro-Benbrook, TX
August 2017 to December 2017
Troubleshot and resolved issues with cash registers, card scanners and printers. Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions. Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Learned roles of other departments to provide coverage and keep store operational. Cashier/ Stocker
Dollar General Riveroaks
February 2016 to June 2016
TX
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service. Troubleshot and resolved issues with cash registers, card scanners and printers. Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions. Assisted customers with account updates, new service additions and promotional offers. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education
GED
Crowley High School-Crowley, TX
Skills
• Personal Assistant Experience
• Guest services
• English
• Issue resolution compliance
• Cash Handling
• Liquor regulations and
• Basic math
• Heavy lifting
• Driving
• Restaurant Experience
• Delivery Driver Experience
• Merchandising
• Catering
• Food Safety
• Food Service
• Cashiering
• POS systems
• Customer service
• Cash register
• Management
• Kitchen Experience
• Cooking
• Communication skills
• Upselling
• Host/Hostess
• Bartending
• Cash drawer balancing
• Load & unload
• Retail sales
• Serving Experience
• Guest Services
• Load & Unload
• Busser
• Retail Sales
• Cash handling
• Computer skills
• Caregiving
Certifications and Licenses
Bartender License
Food Handler Certification
Driver's License
Forklift Certification
June 2023 to June 2025
Food Handler, Tabc
December 2021 to December 2023
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