Customer Service Management

Jessica A. Fought 505-***-****

*** ***** ** **, ***********, NM 87113 **************@*****.***

Customer Service, Sales Management and Home Healthcare professional

Consistently achieving high ranking sales goals and satisfying customers with outstanding customer service.

Jessica A. Fought 505-***-**** ************@*****.***

● Interpersonal: Communication and listening

● Suggestive selling of products, services and

promotions.

● Handling cash transactions, accurate sales

and cash balance. Ensuring proper safety and

security in all cash handling.

● Reviewing Sales, Product Count, and

Inventory Paperwork upon completion for

corrections and final system inputs.

● Fulfilling customers’ needs with a

pleasant attitude and peaceful

environment

● Meeting and following store health and

safety requirements and procedures

● Handling unsatisfied customers with

complaints and concerns and ensuring

that each problem is handled in the most

satisfying and beneficial manner without

loss to the store or the customer.

Professional Accomplishments

Education

● Completed and Received GED Exam and Certificate.

● Completed Pre-requisite/ Core Classes at CNM, Majoring in Nursing.

● Set Long-Term Goals for Educational Training, leading to a lifelong career in the medical field. Management in food service setting

● Steady employment as Crew Member for 2+ Years.

● Voluntary Attendance and Excellent performance, Management position Offered and Accepted.

● Gained 3+ Years of Experience of Customer Service Management, In a Fast Paced, and Food Service environment.

Work History

Carepro Honor care pros Remote Location Albuquerque,NM June 2020-Present Caregiver Right @ Home Albuquerque, NM. December 2019- June 2020 Caretaker Home Healthcare Albuquerque, NM February 2013- September2019 Assistant Manager

Lead/ Assistant

Manager

Blake’s Lotaburger, Rio Rancho, NM

Sizzling Platter Little Caesars,

Albuquerque, NM

May 2012-Janruary

2013

September 2011- March

2012

Crew Sizzling Platter Little Caesars,

Albuquerque, NM

March 2011-September

2011

Crew Little Caesars Albuquerque, NM March 2008-February 2009 Education

Jessica A. Fought 505-***-**** ************@*****.*** High School Diploma

Equivalent

Central New Mexico Community

College, Albuquerque, NM

December 2010

References

Jennifer Jarpe Physical Therapist 505-***-****

Kelsey Beebe Homemaker 509-***-****

Samantha Bicknell Caregiver 505-***-****

Monique Davenport Project Administrator 505-***-**** Juanita Pratt Over the Road Truck Driver 505-***-****

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