Delivery Driver Customer Service
Resume:
Kendrall Murray
http://linkedin.com/in/kendrall-murray-745a30309
Minneapolis, MN 55412
***************@*****.***
Professional Summary
Detail-oriented delivery driver and property manager with 15+ years of experience in logistics and customer service. Proven ability to manage high-volume deliveries, averaging 80 packages daily, while ensuring exceptional customer interactions. Skilled in optimizing delivery routes and enhancing operational efficiency. Currently pursuing a Bachelor's degree in Business, demonstrating a commitment to continuous learning and professional growth.
Authorized to work in the US for any employer
Work Experience
Spark Delivery Driver
Walmart-Minneapolis, MN
January 2019 to Present
• Ensured the security of packages by handling them carefully and following established protocols for package handling/transfer
• Maintained a professional appearance and demeanor while interacting with customers during deliveries
• Adapted quickly to changes in delivery routes or schedules due to traffic, weather conditions, or other unforeseen circumstances
• Provided excellent customer service by addressing inquiries promptly via phone or email Amazon Delivery Driver
Amazon-Minneapolis, MN
March 2018 to Present
• Possess strong time management skills
• Ability to handle high-pressure situations
• Analyzed route data to optimize delivery paths, reducing delays and increasing reliability.
• Managed a high volume of daily deliveries, averaging 80 packages per day. Delivery Driver
DoorDash-Minneapolis, MN
March 2018 to Present
• Possess strong time management skills
• Excellent interpersonal skills for customer interaction
• Ability to handle high-pressure situations
Property Manager
Public Storage-Saint Paul, MN
February 2016 to March 2018
• Worked both independently and collaboratively to achieve business objectives
• Ensured spaces were ready to rent, increasing property utilization
• Contributed to the overall operational efficiency of the organization
• Provided team leadership in multiple locations, fostering a collaborative environment and improving service delivery.
Food Service Manager
McDonald's Restaurant-Edina, MN
August 2009 to January 2016
• Led a team under high-pressure situations, maintaining service quality
• Managed cash operations with a focus on accuracy and integrity
• Implemented sanitation and safety procedures, ensuring food quality
• Cultivated a team-oriented environment, significantly reducing turnover. Education
Business Management (Bachelor's degree)
Strayer University-Georgia-Remote
September 2024 to Present
Expected Graduation: May 2029
GPA: 3.875
Completed Coursework:
• COM 100 · Communication at Work
• HIS 110 · U.S. History
• ENG 116 · Discover the Writer in You
• MAT 110 · Using Math to Inform Your World
• PSY 101 · Smarter Decisions Through Psychology
• BUS 100 · Introduction to Business
• CIS 101 · Navigating a Digital World
• WRK 100 · Preparing for the Future of Work
Automotive (Vocational training)
Goodwill easter seals-Saint Paul, MN
September 2005 to November 2005
• Shop Safety (includes certification like Shop Safety S/P2)
• Engine Lubrication Systems
• Cooling Systems
• Tires, Belts, and Brakes
• Multi-Point Vehicle Inspection
• Preventive Maintenance Procedures
• Customer Service & Communication
• Technical Service Information Systems
• Use of Industry Software & Platforms
High school diploma
South High School-Minneapolis, MN
September 2000 to June 2004
High school diploma
Skills
• Sales
• Data entry
• QuickBooks
• Adobe Lightroom
• Photo editing
• Basketball
• Customer support
• Communication
• Content writing
• Financial transaction processing
• Blogging
• Customer issue escalation
• Graphic design software
• Delivery driver experience
• Online blogs
• X (Twitter)
• WordPress
• Conflict resolution
• Time management
• Microsoft Teams
• Microsoft Outlook
• File organization
• AI
• Social media content creation
• Website maintenance
• Basic math
• Order processing
• TikTok
• Customer service
• Video shooting
• Google Workspace
• Website management
• Processing cash transactions
• Team leadership
• Analysis skills
• Presentation preparation
• Microsoft Excel
Languages
• English
Certifications and Licenses
Email marketing
November 2024 to Present
• COPYWRITING
• EMAIL MARKETING
• STRATEGIC THINKING
• HOW TO GET EMAIL SUBSCRIBERS
• UNDERSTANDING CUSTOMER JOURNEY
• TESTING AND DELIVERY OF EMAILS
Google Analytics Certification
May 2024 to Present
ALERTS SETUP
CAMPAIGN TRACKING
BEHAVIOR ANALYTICS
• PAGE VIEWS ANALYSIS
• DEMOGRAPHIC RESEARCH
• BOUNCE RATE ANALYSIS
• USER INTERACTION TRENDS
• SESSION TIME MONITORING
• CUSTOM REPORTS CREATION
• GOOGLE ANALYTICS DASHBOARD
• MARKETING CAMPAIGN EVALUATION
Social media manager
May 2024 to Present
• SOCIAL MEDIA MANAGEMENT
• POSTING AND ANALYSING CONTENT
• SOCIAL MEDIA MANAGEMENT TOOLS
• BUILDING SOCIAL MEDIA PRESENCE
• DEVELOPING MARKETING STRATEGIES
• SOCIAL MEDIA MANAGEMENT CAMPAIGN
Chat gpt for digital marketing
May 2024 to Present
• SEO FUNDAMENTALS
• EMAIL MARKETING BASICS
• WORKING WITH MAILCHIMP
• INTRODUCTION TO A/B TESTING
• KEYWORD OPTIMIZATION TECHNIQUES
Content Marketing Certification
May 2024 to Present
• USER BEHAVIOUR
• CONTENT EDITING
• CONTENT MARKETING STRATEGY
• TOOLS FOR CONTENT MARKETING
• CONTENT MARKETING STRATEGY
• BRANDING CONCEPTS VIA
• MARKETING
Driver's License
July 2023 to July 2027
Class D
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