Care Coordinator Patient

Patricia Walker, RN, BS

**** ******** **, #*****

Colorado City, CO 81019

423-***-**** Cell

GOALS

Volunteer Work in my community

EMPLOYMENT

Triage Logic Remote

On-line RN 2020-2021

Taking calls for contract MD Offices after hours and on weekends. Worked under complaint specific algo-rhythms.

Morristown-Hamblen Healthcare System Morristown, TN Clinical Care Coordinator 10/15/12-8/30/18

Managing the flow in a busy ED. Monitoring throughput, addressing staff and patient issues. Triage and patient care with some chart auditing.

Indian Health Services / AB Travel Staffing Supai AZ CLINICAL NURSE 2/14/12-7/14/12

Assessing, treating, teaching and caring for patients on a Native American reservation residing in the Grand Canyon. Included emergent/urgent care, home care, immunizations, and regular visits. Lee Memorial Health System-Lee Memorial Fort Myers, FL STAFF RN-NEURO STEPDOWN 11/10-12/11

Assessing, treating, teaching and caring for patients from trauma injuries to strokes. Cogent Healthcare Fort Myers, FL

CLINICAL CARE COORDINATOR 4/10-11/10

Assisting patients upon hospital discharge for follow-up care, prescriptions, and following up with care delays and other issues. Assisting MD’s with final paperwork and prescriptions. Lee Memorial Health System-Cape Coral Hospital Cape Coral, FL EMERGENCY ROOM STAFF NURSE 9/08-1/2010

Assessing, treating, teaching and caring for patient of all ages in all stages of illness. Covenant Healthcare System-Fort Loudoun Medical Center Lenoir City, TN RN EMERGENCY ROOM MANAGER 11/05-6/08

I was the manager of a 12 bed Emergency Department with 23 FTE’s and approximately 25,000 patient visits per year. This was a rural hospital and we provided care for all age groups in various stages of illness. My duties included: personnel management, chart review, scheduling, budgeting responsibilities, maintaining quality assurance programs, readiness for Joint Commission, and writing/updating policies and procedures. I managed length of stay and throughput issues. Our hospital practiced rounding on employees and patients with our goal to handle satisfaction issues before they became complaints; we managed to bring our customer service satisfaction percent scores up from the 20’s to the 90’s.

Kelly Home Care Services Ft. Myers, FL

RN SUPERVISOR (DON) 2004-2005

Case Manager for clients in their homes. Supervising, evaluating, and orienting new staff members. I developed plans of care and dealt with customer service issues. I worked with insurance companies, managed care, and Government Home Health Agency regulations. I was also contracted to do assessments for Long Term Health Care Insurance.

Lee Memorial Health System-Healthpark Medical Center Ft. Myers, FL EMERGENCY ROOM STAFF NURSE 2003-2004

Assessing, treating, teaching and caring for patients of all ages. I was a Preceptor/Navigator for new Employees. Developed excellent triage, IV, and lab skills in a busy pediatric/adult ER. AFFILIATIONS

Sigma Beta Delta-International Honor Society

Golden Key National Honor Society

Phi Theta Kappa Honor Society

EDUCATION

Bachelor of Science-Business Administration 1998-2000 Florida Gulf Coast University Ft. Myers, FL

Associate of Arts-Business 1994-1998

Edison Community College Naples, FL

Associate of Arts-Nursing 1984-1986

Indian Hills Community College Ottumwa, IA

SKILLS

Great People Skills Solving Issues Satisfactorily

Extremely Reliable Years of Clinical Experience

Years of Computer Experience Triage Teaching, Knowledge, and Skills

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