Customer Support Data Capture

SUMMARY

Dynamic Technical Representative with a proven track record in the automotive paint industry, excelling in product demonstrations and client management. Skilled in technical troubleshooting and custom solutions. I effectively expanded market reach while fostering trust-based relationships. My attention to detail and strong communication skills drives exceptional customer satisfaction and successful project outcomes.

SKILLS AND ABILITIES

●Time management

●Technical troubleshooting and custom solutions

●Process management and market analysis

●Paint equipment maintenance and blending proficiency

●Customer support and effective communication

●Product demonstrations and client management

●Attention to detail and paint mixing proficiency

●Chemical safety awareness and automotive paint application

●Spray gun operation and polishing techniques

●Solvent selection and color matching expertise

●Clear coat application and advanced spray techniques

●Efficient surface preparation and safety adherence

EDUCATION AND CERTIFICATIONS

Centennial College of Applied Arts and Technology 1989

Licensed Automotive Painter

PROFESSIONAL EXPERIENCE

Sherwin Williams 2014 - 2025

Technical Representative

●Established and maintained trust-based relationships with existing and prospective clients.

●Conducted product demonstrations to facilitate new business development opportunities.

●Identified and addressed product and technical issues while seeking sales opportunities.

●Prospected for new client accounts, expanding company’s market reach.

●Educated new employees on product families and their advantages.

●Managed scheduling flexibility to meet diverse client demands.

●Accounted for time, expenses, and company assets with accuracy.

●Oversaw self-managed role to achieve accountability within sales budget.

PROFESSIONAL EXPERIENCE

DuPont Performance Coatings 1993 - 2013

Technical Specialist, Eastern Canada

●Conducted durability testing to ensure product recommendations met client specifications per ASTM procedures.

●Demonstrated proposed systems on-site, addressing client concerns effectively.

●Audited client operations regularly and recommended process management solutions.

●Operated largely independently, following directives from National Sales Manager

Colour Development Specialist

●Developed custom color solutions tailored to individual client specifications.

●Conducted research and development for innovative coating technologies.

●Completed day-to-day duties accurately and efficiently.

●Assisted with customer requests and answered questions to improve satisfaction.

Technical Sales Representative

●Built relationships with clients to understand their technical needs.

●Demonstrated product features to potential customers effectively.

●Provided ongoing support to resolve technical issues promptly.

●Assessed customer needs, explained complex technical information and provided information regarding useful products and promotions.

●Pleasantly greeted customers both in-person and on phone, providing exceptional assistance, and service and promoting lasting business relationships.

●Provided ongoing support to customers regarding technical issues or inquiries.

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