Customer Service Client Relations

Brittany Cain

Richmond, VA • 804-***-**** • ******@*****.***

Professional Summary

Customer service–oriented professional with 10+ years of experience in retail, salon services, and team leadership. Licensed cosmetologist with proven ability to build client relationships, manage staff, and oversee daily operations. Recognized for strong communication, multitasking, and organizational skills.

Skills & Abilities

Customer sService & Sales: Client relations, upselling, retail sales, POS systems

Leadership & Management: Staff supervision, scheduling, deposits, training, inventory control

Salon & Cosmetology: Hair styling, braiding, coloring, waxing, nail care, makeup application

Technical: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), time management, record keeping

Work Experience

Hair Stylist

The Braiding Station – Fort Lee, VA Jun 2019 – Present

Provide professional hairstyling and braiding services, ensuring client satisfaction.

Manage daily salon operations, including scheduling, client relations, and store opening/closing.

Promote retail products and upsell services to increase revenue.

Package Handler

UPS – Richmond, VA Nov 2015 – March 2024

Sort and process 1,200+ packages per hour in a fast-paced environment.

Ensure safety, accuracy, and compliance with operational procedures.

Recognized for organizational and multitasking abilities.

Hair Stylist

Hair Cuttery – Richmond, VA Jul 2019 – Mar 2020

Built and maintained a loyal client base through exceptional service.

Scheduled appointments and delivered services customized to client needs.

Customer Service Associate

VA ABC – Richmond, VA Sep 2011 – Nov 2015

Processed transactions, applied security measures, and managed inventory.

Assisted with in-store promotions and provided excellent customer service.

Assistant Manager

McDonald’s – Richmond, VA Jun 2004 – Oct 2015

Supervised 30+ employees, created schedules, and managed store operations.

Oversaw sales, deposits, and inventory management.

Supported promotional campaigns and maintained high customer service standards.

Education

Associate of Applied Science – Business

Bryant & Stratton College (Online) Jun 2025

Dean’s List

Cosmetology Certificate

Virginia College, Richmond, VA Apr 2017 – Aug 2018

President’s List

High School Diploma

Lloyd C. Bird High School, Richmond, VA June 2007

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